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Horizon 7: Troubleshooting and Performance Optimization

During this five-day, hands-on training, you will gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the View component of VMware Horizon® 7. You will increase your skills and competence in using VMware and third-party tools to analyze and solve problems associated with a View implementation. This lab-intensive course provides you with a comprehensive environment to test your skills at identifying and solving a broad range of issues.

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Learning Objectives

By the end of the course, you should be able to meet the following objectives:

  • Use the View Administrator Web Client, log files, and VMware and third-party tools to analyze, diagnose, and troubleshoot problems in a View environment
  • Optimize the display protocol and the virtual desktop to ensure an optimal end-user experience
  • Identify infrastructure problems as they relate to View
  • Discuss View installation problems and best practices


Target Audience Experienced system administrators and system integrators responsible for maintaining the View component of VMware Horizon 7

Prerequisites This class requires understanding the concepts and topics presented in the following courses:

  • Horizon (with View): Install, Configure, Manage
  • VMware Data Center Virtualization Fundamentals

Experience with working with View is helpful.

Course Content

1 Course Introduction

  • Introductions and course logistics
  • Course objectives

2 Introduction to Troubleshooting

  • Discuss troubleshooting techniques
  • Describe methods for efficient troubleshooting in a consistent and repeatable manner

3 Troubleshooting Tools

  • Understand how the VMware Horizon administrator Web portal can be used to troubleshoot View problems
  • Understand how to use the command line to troubleshoot View problems
  • Understand how to use third-party tools to identify and troubleshoot View problems
  • Interpret log files

4 Connectivity and Printing

  • Discuss how View supports connecting USB devices to clients as well as printing to local and remote printers
  • Analyze, diagnose, and troubleshoot USB connectivity and printing problems

5 Display Protocol

  • Discuss the topology and architecture of Views display protocols
  • Analyze, diagnose, and troubleshoot Remote Desktop Protocol, HTML Access, and PCoIP problems
  • Optimize PCoIP for performance

6 View Composer

  • Discuss the architecture, purpose, and benefits of View Composer
  • Analyze, diagnose, and troubleshoot View Composer problems


  • Discuss the architectural purpose and benefits of NGVC
  • Analyze, diagnose, and troubleshoot NGVC problems

8 Virtual Desktops

  • Analyze, diagnose, and troubleshoot virtual desktop problems
  • Use VMware tools to optimize virtual desktops

9 SSL Certificates

  • Discuss SSL certificates
  • Install SSL certificates
  • Replace SSL certificates
  • Analyze, diagnose, and troubleshoot SSL certificate problems

10 Data Center Infrastructure

  • Discuss how a data centers infrastructure can affect the performance of a View environment
  • Discuss best practices for data center infrastructure for View

Exams & Certification

This course helps prepare you for the following certifications:

  • VMware Certified Implementation Expert 6  Desktop and Mobility (VCIX6-DTM)
One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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