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ELearning Technical Requirements

If you are considering booking one of our online or video courses then please check that your set up is compatible with the minimunm system requirements. We would recommend that you check the requirements for your chosen course prior to booking with a Focus Advisor.

Typical system requirements are listed below:

Minimum system requirements

Technical requirements for online learning are outlined in the table below.

Sound card

Activated (headphones are required for most content)


2GB (4GB preferred, depending on the OS)

Screen resolution

1024 x 768

Windows operating system

Windows Vista, 7, 8, 10

Apple operating system

Mac OSX (10.4)

Internet Explorer

9, 10, 11, latest version

Microsoft Edge

Latest version


Latest version


Latest version


Latest version


Latest version

Tested email readers

Outlook 2010, Outlook 2013, Lotus Notes 8.5, Gmail, Outlook 365


Only "Medium and High" ciphers are allowed (HIGH:MEDIUM:!ADH). TLSv1.x protocols are supported.

Popup blocker for your URL


Adobe Flash Player (CrossKnowledge Sessions)

9.0.124 or higher

Adobe Flash Player (other content)

10 or higher

PDF plugin

Adobe Acrobat Reader (any version)

Java (for Desktop contents)

JVM 1.5 or higher

Online Exam Requirements

If you are sitting an online exam with PeopleCert, then below is the minimum requirements:

  • Photo ID (A valid Government issued ID that includes a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card.)
  • A quiet room with sufficient light and a clean desk. No other persons are allowed to be present in the room. 
  • External or integrated Web camera able to rotate 360o
  • Primary computer or laptop screen resolution 1024x768 or higher, min. 15”
  • Windows® 10, 8.1, 8 or 7 / macOS Yosemite (10.10), El Capitan (10.11), Sierra (10.12) , High Sierra (10.13) ,Mojave (10.14) or Catalina (10.15)
  • Internet connection >= 512/512 kbps (up/down)
  • Speakers and microphone

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