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User Experience (UX) Design for Successful Software

A well-designed User Interface (UI) results in highly engaged and satisfied users. In this training course, you will create an optimal User Experience (UX) that merges functionality and usability in both desktop and mobile environments, as well as leverage interaction scripts, information architecture, wireframes, and interactive prototypes to implement an effective UX design process in your organisation.

Select specific date to see price, venue and full details.

Learning Objectives

You Will Learn How To

  • Generate a User Experience (UX) that integrates the needs of the user with the application
  • Design personas and stories that drive User Interface (UI) design
  • Leverage models and UX design patterns to develop a functional design
  • Mold your design to gain acceptance and improve productivity
  • Test UX designs to determine effectiveness in meeting user goals



Some familiarity with the application development and design process is assumed.

Recommended Experience:

This course benefits anyone involved in the creation of User Interfaces for web-based applications: designers, developers, project leads, and business systems analysts.  This course will help you to understand the value of UX design, the input stakeholders must provide to the process, and what results they can expect.

Course Materials:

Designing for the mobile environment is much more complicated than reducing the size of applications in order to fit a smaller screen. Leveraging the ways that users can interact with their mobile devices and the type of tasks that users perform must be taken into account when designing user interfaces for specific environments. This course addresses these issues along with the physical limitations of working with a screen that fits in the palm of your hand.  For specific direction on how to design user interfaces that follow the guidelines for a particular device or operating system, this course recommends (and shows you where to find) the UI guidelines for those devices and operating systems. This course does discuss where those guidelines fit into the process and how to use those guidelines effectively.


We will be using Axure as the wireframing/prototyping tool for the course exercises.

Course Content

Course Outline

Defining UX Design

  • Creating a design process
  • Choosing tools for rich and lean UX processes
  • Building a UX/UI toolbox

Crafting Personas and Scenarios

Recognising the user

  • Exploring the reality of the user
  • Assessing what the audience values
  • Deriving the critical details that drive the UX design
  • Prioritising your personas

Writing scenarios

  • Characteristics of a useful scenario
  • Assessing the user's mental model
  • Identifying the user's gratification point

Establishing context

  • Stepping back to look at the complete experience
  • Creating a scenario from the task and the context
  • Recognising the nature of the mobile UX

Architecting UI structure

  • Categorising to develop labelling systems
  • Drafting the conceptual design

Testing your architecture

  • Enriching your information artefacts
  • Specifying the navigation map
  • Integrating search and browse

Creating a Static Design

Leveraging the modelling process

  • Creating the conceptual model
  • Generating options for the initial design
  • Distinguishing between low-fidelity and high-fidelity mock-ups

Dealing with complex tasks

  • Constructing complex interactions
  • Guiding users with feedback and feedforward
  • Making complex information accessible
  • Leveraging location cuing in the UI design
  • Applying the three-step error handling pattern

Shaping the Interactive Experience

Integrating UX design patterns

  • Applying the three perspectives: interactive, emotional, environmental
  • Selecting UX design patterns based on user expectations and interaction vocabulary
  • Guiding users with feedback and feedforward

Assembling a low-fidelity model

  • The role of sketches, wireframes and storyboards
  • Implementing the sketch
  • Building wireframes with key components of the interface
  • Documenting decisions to deliver stakeholder value

Designing for Mobile Devices

Addressing the mobile context

  • Integrating the features of the mobile experience into a genuinely mobile design
  • Fashioning tasks in the mobile context

Developing a mobile design

  • Adjusting for the impact of ubiquity and pervasiveness
  • Taking advantage of options in mobilising applications

Generating a Dynamic Model

Prototyping your UI

  • Working with prototypes
  • Uniting usability, human factors, and stakeholder needs
  • Applying the three perspectives to generate the initial design
  • Writing interaction scripts to identify UX barriers

Developing a high-fidelity design

  • Composing the interactive experience
  • Implementing embedded and supplemental navigation

Refining the Design through Testing

Preparing for testing

  • The role of usability testing in refining the UX design
  • Preparing for usability tests based on goals

Performing usability tests

  • Conducting tests that provide concrete direction
  • Analysing the results to revise the design

Exams & Certification

This course is approved by PMI® for 17 professional development units (PDUs).

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