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Supporting Avaya Equinox and Avaya Aura Collaboration Applications

This virtual Instructor Led offer is designed for individuals responsible for the day-to-day troubleshooting and support of Avaya Equinox Conferencing in a Team Engagement (Aura) Core deployment mode.

This offer is designed for those individuals attempting to earn the ACSS Avaya Aura® Collaboration Applications credential.

Delivered in a classroom setting with remote access to lab equipment, this offer consists of a combination of practical lab exercises using Case Study/Troubleshooting Scenario, diagram a call flow, isolate and resolve the issue for an Avaya Equinox Solution (Equinox Conferencing, Equinox Clients & Equinox Collaboration applications such as Avaya Aura Device Services (AADS), Avaya Aura Web Gateway (AAWG), Avaya Multimedia Messaging (AMM)).

Select specific date to see price, venue and full details.


  • Basic knowledge of Session Initiation Protocol (SIP) fundamentals.
  • Basic knowledge of Voice of IP (VoIP) technology.
  • 71200V Integrating Avaya Aura® Core Components.
  • 71400V Integrating Avaya Equinox™ and Avaya Aura® Collaboration Applications

To ensure that you are able to successfully complete this course, please validate that your PC meets the following Minimum system requirements

Course Content

  • Summarize the Avaya Equinox™ Solution Architecture.
  • Analyze Call Flows for Avaya Equinox™ Conferencing and Clients.
  • View alarms and events from System Manager, Equinox Management, Avaya Aura® Device Services, Avaya Multimedia Messaging, Avaya Aura® Web Gateway, AAMS.
  • Collect, retrieve and analyze log files on Avaya Aura Device Services, Avaya Multimedia Messaging, Avaya Aura® Web Gateway, Equinox Management & AAMS.
  • Perform real-time traces on Communication Manager, Session Manager, Session Border Controller, AAMS.
  • Troubleshoot Avaya Equinox™ Clients

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