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Avaya Aura Session and System Support

In this course, you will learn how System and Session Manager are configured  and maintained. Lectures and hands-on labs are combined to help you understand and  perform day to day operations on both products. You will learn how System Manager  users are defined and maintained, how data is imported and exported, how SIP users  are configured and registered, how Session Manager routes calls across the SIP network,  how both Avaya and third-party applications are networked with Session Manager and  more.


This course is also available as part of the combined boot camp: Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003).

Target Audience:

Individuals responsible for configuring, administering, and maintaining Avaya Aura System and Session Manager


Learning Objectives

Upon completion of this course, participants should be able to: 

  • Describe the purpose and function of Session Manager.
  • Describe the differences in Heritage Enterprise telephony networks and the IP Multimedia System (IMS).
  • Describe the Session Manager Architecture.
  • Identify Session Manager troubleshooting and Maintenance techniques. 
  • Define System Manager User Administration functions and demonstrate their use.
  • Describe how to associate a System Administration user with a role.
  • Create custom roles, create groups, and assign both users and permissions to each group.
  • Describe user authentication and the benefits of Light Weight Application Protocol (LDAP) to find and manage users.
  • Define the role of System Manager in product administration and discovering service in the network.
  • Identify how System Manager monitors events (alarms and logs) occurring in the network and enables you to view alarms that are identified.
  • Describe how Log Viewer enables you to view details of all logs generated by System Manager, perform a search for logs, and filter for specific logs that match file criteria.
  • Define how System Manager acts as a License Manager.
  • Describe how to import data in bulk into System Manager.
  • Describe how to export data using the User Interface Bulk Import/Export menu.
  • Describe the characteristics of the Avaya Aura SIP Domain.
  • Describe the process to define a location.
  • Describe the process to define a Session Manager SIP Entity.
  • Describe the process to complete a post-configuration check.
  • Describe the relationship between the SIP Registration and Registry Routing.
  • Identify the steps to create a SIP Communication Profile.
  • Identify the steps to registering the SIP Client.
  • Explain the process for viewing a Registration SIP Trace.
  • Define how Session Manager performs Registry Routing.
  • Describe the key concepts used in a SIP routing design.
  • Identify the key routing components required for building routing policies.
  • Describe the routing functions of SIP domains.
  • Define the function and process for defining a location.
  • Describe the function and process for defining a SIP entity link.
  • Explain the role and process for defining Routing Policies and the corresponding time range.
  • Describe the role of Dialing Patterns and Regular Expressions and the processes used to define them.
  • Identify the steps required to create the routing for H.323 endpoints and SIP endpoints.
  • Describe the functional adaptation mode.
  • Describe the process required for defining an adaptation.
  • List the steps required to create routing for a digit conversion adaptation module and a SIP message adaptation module.
  • Describe how to use the Call Routing Destination Tool to test call routing.
  • Define how to use the Session Manager internal host table for resolving a host name to a specific IP address.
  • Describe the function of Named Applications and Sequenced Applications.
  • Define the process for administering Communication Manager (CM) as a Sequenced Application.
  • Define the process for configuring CM as a managed element.
  • Identify CM as a managed element.
  • Identify CM as an Application and Application Sequence.
  • Define the process for associating a CM station to a SIP user.
  • Describe the function of Personal Profile Manager (PPM).
  • Define the process for implementing a third party feature server.
  • Define the process for adding multiple applications into a sequence.
  • Describe the function of media-filtered application sequencing.
  • Define the process for providing features to non-SIP users using implicit users.
  • Identify the components of Call Admission Control (CAC) in Session Manager.
  • Describe how to manage a location’s bandwidth with Call Admission Control.
  • Use best practices when modifying hostnames in Session Manager.
  • Troubleshoot common Session Manager issues.
  • Use the SM100 Connection Status to monitor and reset the SM100.


There are no prerequisites for this course.


Course Content

Day One

  • System Manager Overview.
  • User Administration Functions: Users, Roles, and Groups.
  • System Manager User Authentication and Modifications.
  • Lab Exercise #1: User Administration Functions: Users, Roles, and Modify and Delete Users.
  • Product Administration.
  • View Alarms.
  • Lab Exercise #2: View and Export Alarm Events.
  • System Manager Log Viewer.
  • Lab Exercise #3: System Manager Log View.
  • System Manager as a License Manager.
  • Lab Exercise #4: System Manager as a License Manager.
  • Importing Data in Bulk.
  • Lab Exercise #5: Importing Data in Bulk.
  • Exporting Data in Bulk.
  • Lab Exercise #6: Exporting Data in Bulk.
  • Performing a Backup.
  • Lab Exercise #7: Performing a Backup.

Day Two

  • Avaya Aura Session Manager Overview.
  • System and Session Manager New Features.
  • Evolution of the IMS Network.
  • Avaya Aura Network Architecture.
  • Session Manager Maintenance and Troubleshooting.
  • Building the Avaya Aura SIP Network.
  • The SIP Domain.
  • Location.
  • Session Manager SIP Entity.
  • Session Manager Instance.
  • SIP Registration.
  • Creating a SIP User.
  • Registering the SIP User.
  • Setting Up a Registration SIP Trace.
  • SIP Registry Routing.
  • Exercises 8-13: Creating a SIP User, Registering a SIP User, Setting Up and Viewing a Registration SIP Trace, and SIP Registry Routing.

Day Three

  • SIP Routing Design Overview.
  • Routing ComponentsSIP Domain.
  • Network Locations.
  • SIP Entities.
  • Exercise 14: SIP Entities.
  • Entity Links.
  • Exercise 15: Entity Links.
  • Routing Policies.
  • Exercise 16: Routing Policies.
  • Dial Patterns & Regular Expressions.
  • Exercise 17: Dial Patterns.
  • H. 323 and SIP Routing Scenarios.
  • Exercise 18: H.323 and SIP Routing Scenarios.
  • Session Manager Adaptations.
  • Creating Adaptation.
  • Adaptation Scenarios.
  • Exercise 19: Session Manager Adaptations.
  • Call Routing Test.
  • Exercise 20: Call Routing Test.
  • Local Host Name Resolution.
  • Exercise 21: Local Host Name Resolution.

Day Four

  • Administering Communication Manager as a Sequenced Application.
  • Configuring Communication Manager as a Managed Element.
  • Exercise 22: Configuring Communication Manager as a Managed Element.
  • Configuring Communication Manager as an Application and Application Sequence.
  • Exercise 23: Configuring Communication Manager as an Application and Application Sequence.
  • Associating Communication Manager Stations to SIP Users.
  • Exercise 24: Associating Communication Manager Stations to SIP Users.
  • Personal Profile Manager (PPM). 
  • Implementing a 3rd Party Feature Server.
  • Multiple Applications in a Sequence.
  • Media Filtered Application Sequencing.
  • Administering Features to Non-SIP Users.
  • Exercise 25: Administering Features to Non-SIP Users.

Day Five

  • Call Admission Control Components (CAC) for Session Manager.
  • Managing Bandwidth for a Location.
  • Session Manager Call Admission Control and Shared Bandwidth Control Responsibility.
  • Enhanced Call Admission Control Features.
  • Modifying Hostnames.
  • Exercise 26: Modifying Hostnames.
  • SM100 Connection Status.
  • Exercise 27: SM100 Connection Status.
  • SM Dashboard.
  • SIP Entity Monitoring.
  • Session Manager Trace Tools.
  • Session Manager Shutdown and Reboot.
  • Session Manager Alarms.
  • Troubleshooting Common Issues.
  • Exercise 28: Troubleshooting Common Issues.





Exams & Certification

This course is part of the following programs or tracks:

Avaya Certified Support Specialist (ACSS) - Avaya Aura Session Manager and System Manager.

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