This course is designed for individuals responsible for the implementation, configuration and support of the Avaya Aura Contact Center and those attempting to earn the ACSS - Avaya Aura Contact Center Support credential.
Delivered to the student’s desktop with remote access to lab equipment, Avaya Aura Contact Center Support consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.
Target Audience:
Technicians responsible for ensuring the continuous operation of the Avaya Aura Contact Center system. Avaya employees, business partners, and customers with day-to-day maintenance, installation, and implementation responsibilities
Select specific date to see price, venue and full details.
Learning Objectives
Key objectives for this course include the ability to:
- Describe how Avaya Aura Contact Center supports SIP-enabled contact centers based on the Avaya Aura Unified Communications (AAUC) platform.
- Describe the Avaya Aura Unified Communications platform and the integration with Avaya Aura Contact Center components.
- Identify the server hardware requirements for your Avaya Aura Contact Center installation.
- Discuss the product licensing requirements for your Avaya Aura Contact Center installation.
- Configure the Microsoft Windows Server 2012 operating system for your Avaya Aura Contact Center installation
- Install the Avaya Aura Contact Center application software and launch the Avaya Aura Contact Center Ignition Wizard.
- Describe and commission the Avaya Aura Media Server.
- Perform Contact Center Manager Administration commissioning tasks.
- Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
- Add Agents in CCMA and configure the following: Avaya Agent Desktop (AAD) application, Route Points and Routes, Agent Desktop Displays (ADD)Tool and the CCT Reference Client.
- Install Orchestration Designer and create and test Scripts.
- Describe CCMA Client commissioning.
- Perform a Backup and Restore using the Database Maintenance Utility.
- Install the Avaya Aura Contact Center application on the Standby server of a High Availability pair.
- Configure the Primary and Backup Avaya Aura Media Server to support Avaya Aura Contact Center High Availability.
- Perform an Avaya Aura Contact Center Software Appliance model installation of a system using an OVA image file in VMware vSphere host.
Pre-Requisites
Basic knowledge of Contact Center (ACD), telephony, and Voice over IP (VOIP) technology.
Course Content
Includes these products
- 5C00030V-Avaya Aura Contact Center Support