0345 4506120

Avaya Aura Communication Manager Fundamentals

In this course, you will discover the core features and basic designs of the Avaya Aura Communication Manager solution.

Target Audience:

Avaya associates and Avaya partners



There are no prerequisites for this course.

Course Content

Upon completion of this course youwill be able to: 

  • Describe Avaya Aura

  • Describe how to configure an IP telephone and softphone

  • Install and configure Avaya Aura Communication Manager and Communication Manager Messaging

  • Install a Service Pack on an S8xxx Server

  • Administer Avaya Site Administration (ASA)

  • Discuss a new messaging subscriber

  • Create a call coverage path that sends unanswered calls to the Voice Mailbox

  • Describe a call center

  • Describe an IP network region

  • Calculate traffic using the Erlang scientific method

  • Calculate network bandwidth to support the anticipated traffic

  • Identify maintenance and alarms using Avaya documentation

Exams & Certification

This course helps prepare you for the Avaya Aura Fundamental Technology Assessment. You will gain fundamental knowledge needed to prepare for ACIS Avaya Aura Communication Manager (R5.2.1) exam 6006.1 and ACIS Avaya Aura Communication Manager and Communication Manager Messaging Implementation (R6.0) exam 6002.1, available soon.


The following courses are recomended for further study:

  • Avaya Aura Communication Manager Basic Administration (AVA00836H) 
  • Avaya Aura Communication Manager Implementation (ATI02348I)

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the requested service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.


Our Customers Include