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Avaya Aura Communication Manager Fundamentals

In this course, you will discover the core features and basic designs of the Avaya Aura Communication Manager solution.

Target Audience:

Avaya associates and Avaya partners

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Pre-Requisites

There are no prerequisites for this course.

Course Content

Upon completion of this course youwill be able to: 

  • Describe Avaya Aura

  • Describe how to configure an IP telephone and softphone

  • Install and configure Avaya Aura Communication Manager and Communication Manager Messaging

  • Install a Service Pack on an S8xxx Server

  • Administer Avaya Site Administration (ASA)

  • Discuss a new messaging subscriber

  • Create a call coverage path that sends unanswered calls to the Voice Mailbox

  • Describe a call center

  • Describe an IP network region

  • Calculate traffic using the Erlang scientific method

  • Calculate network bandwidth to support the anticipated traffic

  • Identify maintenance and alarms using Avaya documentation

Exams & Certification

This course helps prepare you for the Avaya Aura Fundamental Technology Assessment. You will gain fundamental knowledge needed to prepare for ACIS Avaya Aura Communication Manager (R5.2.1) exam 6006.1 and ACIS Avaya Aura Communication Manager and Communication Manager Messaging Implementation (R6.0) exam 6002.1, available soon.

Pre-Reading

The following courses are recomended for further study:

  • Avaya Aura Communication Manager Basic Administration (AVA00836H) 
  • Avaya Aura Communication Manager Implementation (ATI02348I)

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