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Winning More Business on the Telephone

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.

This Winning More Business on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • Greater confidence in making outgoing calls professionally
  • The ability to overcome objections effectively
  • Further development of an individual style
  • Better follow-up call techniques
  • Delegates will return to the workplace with genuine leads developed during the course

Course Content

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Telephone Prospecting

10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?)

11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest)

11:15 - 11:30 Coffee break

11:30 - 11:45 Using A Prospect System (Following up enquiries effectively)

11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)

13:00 - 14:00 Lunch

14:00 - 14:30 Negotiating & Closing Skills On The Telephone

14:30 - 15:30 Improving Qualification (When to use open and closed questions)

15:30 - 16:30 Participants to make outgoing calls (One to one supervision and advice)

16:30 - 16:45 Summary & Action Plans Agreed

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