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Outgoing Calls - Maximising Effectiveness

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.

This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • How to set clear achievable objectives
  • The ability to construct an opening gambit
  • Gain confidence through role plays to achieve their objectives
  • Practise techniques learned under supervision whilst making live calls

Course Content

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)

10:15 - 10:45 Problems & Solutions

10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)

11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)

11:45 - 12:00 Coffee Break

12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)

12:45 - 13:00 Feedback & Discussion

13:00 - 14:00 Lunch Break

14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)

14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems/Solutions and Follow Up Procedures

16:30 - 16:45 Summary & Action Plans Agreed

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