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Managing Major Accounts

This course has been designed to develop and refresh the range of skills and techniques needed to proactively manage (rather than react to) our existing clients needs and to turn high value, major clients into long-term business partners. Developing and implementing effective and pro-active account plans for Major Accounts is essential, if profit and efficiency opportunities are to be maximised.

This Managing Major Accounts (2 day course) course is available throughout the UK.

CPD Value 11 Hours

Select specific date to see price, venue and full details.

Learning Objectives

Course Objectives:

  • Identify more ‘added value contributions’ to be made to clients business.
  • Improve further on the companies’ competitive position. 
  • Identify additional business development and ‘new’ profit opportunities.
  • Develop and refresh negotiation skills
  • Develop and refresh objection handling and Closing strategies

By the end of the course delegates will be able to:

  • Evaluate their Major Accounts and re-assess the internal and external factors which will impact future events.
  • Analyse and use a client-driven approach to future planning.
  • Measure and plan qualitative and quantitative aspects of the management of their major accounts.
  • Set suitable objectives to optimise value from these accounts.
  • Develop a realistic strategy and plan for achieving it.
  • Determine an effective account penetration strategy.
  • Determine how to make more effective contributions to the Major Accounts business.

Course Content

Day One:

09:30 - 10:00 Coffee & Course Objectives

10:00 – 11:00: Communication Skills – Adapting the environment to gain the most relevant and revealing information from the client in order to further develop the relationship and increase our negotiation stance.

11:00 - 12:00:The Major Account Management Process: A repeatable, visible and systematic approach.

12:00 - 13:00: How to reveal and make ‘added-value contributions’ to the Clients’ business

13:00 - 14:00 Lunch

14:00 - 15:30 The Clients Perspective

15:30 - 16:30: Penetrating the Account: Are there any other key players? Evaluating effective ‘contributions’ to influence client perceptions and long term relationship.. Business Development within the Account. The Nature of Power. Organisation structures and spheres of influence.

16:30 - 16:45 Summary & Action Plans Agreed

 

Day Two:

09:30 - 10:00: Day One Review and action points arising

10:00 – 11:00: Determining Major Account Strategies and Plans

12:00 - 13:00: Where do you want to be?  How do you intend to get there?  Tools and techniques to assist in the creation of a workable structure.

13:00 - 14:00 Lunch

14:00 - 15:00  Creation of a working plan to maximise on what is already known of the client and what is currently available within the organisation that would meet an existing need.

15:00 - 16:00 An opportunity to practise sharing your ideas with your client and negotiating to a satisfactory close.

16:00 - 16:30 Action Plans Agreed

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