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macOS High Sierra Troubleshooting and Support

This three day, hands on course will provide delegates with an in-depth exploration of the latest Apple operating system - macOS High Sierra. Using a mixture of trainer-led presentations and hands-on exercises, delegates will set their computers up from scratch; configure settings and explore the latest features; and learn how to troubleshoot and resolve problems.

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Learning Objectives

Delegates will learn how to           

         

Install macOS High Sierra and set up a new computer

Configure basic settings, access network resources, email etc

Understand and configure built-in security features Install and troubleshoot applications

Use and configure printers and peripherals

Troubleshoot and resolve hardware and software issues

Manage and troubleshoot the boot process

Pre-Requisites

Some knowledge of macOS and basic computer skills.

Important notice:
This course is delivered using digital courseware. Please ensure that each delegate has access to an iPad.
Courses delivered at International House (London) and our Birmingham venue will use iPads supplied by us.
For any other location, please speak with us and we will arrange for them to be hired.

Course Content

Installation and Configuration Learn about new features in macOS High Sierra; explore hardware and other requirements before installation; learn how to install macOS High Sierra; explore initial configuration options using Setup Assistant; understand the recovery partition and how to manage and install software updates.

Manage Users Learn about the different types of user accounts; learn how to add and remove user accounts; explore user home folders; learn how to use Parental Controls to apply restrictions;

Security Explore and configure built-in security features; understand the keychain, what it is, and how to use it; explore how to reset and change user passwords.

File Systems Learn about hard disks, partitions and volumes; Look at how Apple’s new file system APFS works and how it will improve how disks are managed. Learn how to gather information and how to use Disk Utility to partition and erase; learn about Target Disk mode for data migration; explore and use FileVault for full volume data encryption; explore institutional recovery keys for deployment; explore the MacOS permissions models and learn how to gather information, use and modify permissions;

Data Management Learn how to archive files and folders; learn how to reveal hidden files and folders and navigate the file system; explore the Library folders and learn how they are used; understand metadata and use Siri and Spotlight; use the built in Time Machine solution to backup and restore data; learn how Time Machine stores data and what destinations it can use.

Applications and Processes Explore different methods to install and uninstall applications; examine and use strategies to troubleshoot application issues; explore built in technologies such as Launch Services and QuickLook; save documents to iCloud Drive; explore Continuity and Universal Clipboard; understand how macOS High Sierra can optimise storage.

Network Configuration Configure basic network settings such as fixed IP addresses and locations; understand how to configure proxy servers and VPN settings; learn about the tools we can use to troubleshoot network issues.

Network Services Configure macOS High Sierra to use mail services such as Exchange, and to access network file servers; provide services including screen sharing; explore and use the built in firewall.

Peripheral Management Explore built in peripheral technologies; explore how drivers and extensions provide plug-and-play support for peripherals; explore how to gather information on peripheral devices; understand the role of CUPS in printing; explore how macOS High Sierra can be configured to use different types of printers; explore built-in PDF functionality; troubleshoot printing issues

Managing the Boot Process Understand and use the built-in MacOS Recovery tools and utilities for troubleshooting; use Console and Terminal to diagnose and resolve issues; understand the role of firmware and how the MacOS boot process works; learn how to modify startup for troubleshooting of the boot process.

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