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macOS High Sierra Enterprise Troubleshooting and Support

This two day, hands on course will provide delegates with an in-depth exploration of macOS High Sierra integrates in a corporate Microsoft Windows environment. Using a mixture of trainer-led presentations and hands-on exercises, delegates will ensure their Macs are configured correctly to enable joining to a Active Directory Domain, join a Server 2012 r2 Domain and troubleshoot any potential issues.

Once joined to Active Directory, they will lean how to manage a Mac on a day to day basis in a Microsoft Windows environment, including deploying macOS to new and existing Macs, create and deploy software packages and remotely manage Macs with Apple Remote Desktop

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Learning Objectives

Delegates will learn how to                    

  • Configure network on a Mac to work in a Microsoft Environment
  • Bind to Active Directory network using GUI and command line
  • Troubleshoot binding and authentication issues
  • Create and Install software packages
  • Create and deploy macOS images
  • Troubleshoot macOS remotely with Apple Remote Desktop


Some knowledge of macOS and basic computer skills.

Important notice:

This course is delivered using digital courseware. Please ensure that each delegate has access to an iPad.
Courses delivered at International House (London) and our Birmingham venue will use iPads supplied by us.
For any other location, please speak with us and we will arrange for them to be hired.

Course Content

Binding macOS to Active Directory

  • Learn how to configure macOS to work in a Microsoft Windows Active Directory environment, configure networking, bind a Mac to Server 2012 r2

Using Mobile Device Management to manage macOS

  • How MDM can be used to manage macOS to ensure corporate standards are maintained, now applications can be centrally purchased and deployed to macOS

Troubleshooting integration issues

  • How to troubleshoot macOS in a Microsoft Windows Active Directory environment.


  • Learn how to create, maintain and deploy macOS images in a corporate network.

Application Packaging

  • How to create software packages for deployment to macOS and ensure users have all relevant software required

Remote Management

  • Learn how to remotely manage macOS and MacOS using Apple Remote Desktop. How detailed reports can be generated from Macs on a corporate network, how to deploy software and how to
  • use ARD to remotely assist users with macOS and MacOS problems

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