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Mac OS Sierra Support Essentials

This three day, hands on course will provide delegates with an in-depth exploration of the latest Apple operating system - macOS Sierra. Using a mixture of trainer-led presentations and hands-on exercises, delegates will set their computers up from scratch; configure settings and explore the
latest features; and learn how to troubleshoot and resolve problems. The course could also be used as preparation to take the MacOS Support Essentials certification exam (which is not included).

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Learning Objectives

At the end of this course you will be able to:

  • Install macOS Sierra and set up a new computer
  • Configure basic settings, access network resources, email etc
  • Understand and configure built-in security features
  • Install and troubleshoot applications
  • Use and configure printers and peripherals
  • Troubleshoot and resolve hardware and software issues


Some knowledge of macOS and basic computer skills.

Course Content

Part 1 - Installation and Configuration

Learn about new features in macOS Sierra; explore hardware and other requirements before
installation; learn how to install macOS Sierra; explore initial configuration options using Setup
Assistant; understand the recovery partition.

Part 2 - User Accounts

Learn about the different types of user accounts; learn how to add and remove user accounts;
explore user home folders; learn how to use Parental Controls to apply restrictions; explore and
configure built-in security features; understand the keychain - what it is, and how to use it; explore
how to reset and change user passwords.

Part 3 - File Systems

Learn about hard disks, partitions and volumes; learn how to gather information and how to use
Disk Utility to partition and erase; learn about Target Disk mode for data migration; explore and use
FileVault for full volume data encryption; explore institutional recovery keys for deployment; explore
the MacOS permissions models and learn how to gather information, use and modify permissions;

Part 4 - Data Management

Learn how to archive files and folders; learn how to reveal hidden files and folders and navigate the
file system; explore the Library folders and learn how they are used; understand metadata and use
Siri and Spotlight; use the built in Time Machine solution to backup and restore data; learn how
Time Machine stores data and what destinations it can use.

Part 5 - Applications and Processes

Explore different methods to install and uninstall applications; examine and use strategies to
troubleshoot application issues; explore built in technologies such as Launch Services and
QuickLook; save documents to iCloud Drive; explore Continuity and Universal Clipboard;
understand how macOS Sierra can optimise storage.

Part 6 - Network Configuration

Configure basic network settings such as fixed IP addresses and locations; understand how to
configure proxy servers and VPN settings; learn about the tools we can use to troubleshoot
network issues.

Part 7 - Network Services

Configure macOS Sierra to use mail services such as Exchange, and to access network file
servers; provide services including screen sharing; explore and use the built in firewall.

Part 8 - System Management

Explore built in peripheral technologies; explore how drivers and extensions provide plug-and-play
support for peripherals; explore how to gather information on peripheral devices; understand the
role of CUPS in printing; explore how macOS Sierra can be configured to use different types of
printers; explore built-in PDF functionality; troubleshoot printing issues; learn about the importance
of software updates and how we keep our computers up to date; learn about Caching Server and
the Software Update Service; understand and use the built-in MacOS Recovery tools and utilities
for troubleshooting; use Console and Terminal to diagnose and resolve issues; understand the role
of firmware and how the MacOS boot process works; learn how to modify startup for
troubleshooting of the boot process.

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