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Apple OS X Yosemite 10.10 Support and Server Essentials Bootcamp (inc Exams)

The Apple Certified Technical Coordinator (ACTC) 10.10 Boot Camp is a combined delivery of the Yosemite 10.10 Support Essentials and Yosemite 10.10 Server Essentials courses with their associated certification exams. This hands-on course provides an in-depth exploration of functionality and troubleshooting in OS X and the best methods for effectively supporting users of OS X systems.

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Learning Objectives

At the end of this course you will be able to:

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Features and functionality of OS X Yosemite, including how to find additional information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification
  • The features and functionality of OS X Server on Yosemite
  • How to configure essential services on OS X Server on Yosemite
  • How to use OS X Server tools to monitor and troubleshoot Effective use of OS X Server to manage a small network of Macintosh computers and users
  • How to manage access to files and services
  • How to prepare for Apple Certified Technical Coordinator (ACTC) 10.10 certification

Pre-Requisites

  • Knowledge of OS X
  • Basic OS X troubleshooting experience
  • Experience with OS X in a network environment

The exams are held on 5th day of the course. Delegates MUST pass ACSP exam before they are allowed to take the ACTC exam.

Delegates will need to provide two forms of identification of which one must be a photo ID.

Course Content

Part 1: Installation
Prepare and partition the drive, install OS X Yosemite, use the installer log files to verify a successful installation, configure OS X Yosemite with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

Part 2: User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

Part 3: File Systems
File systems supported by OS X Yosemite, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Part 4: Data Management
The root volume, file system layout, preferences, frameworks, file types unique to OS X Yosemite (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Part 5: Applications and Processes
Applications supported in OS X Yosemite, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Part 6: Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Part 7: Network Services
Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.
Enabling network services on a OS X Yosemite client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

Part 8: Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

Part 9: System Startup
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

Part 10: Configuring and Monitoring OS X Server
Installing OS X Server, providing DNS, exploring the Server App, configuring SSL, using Status and Notifications, backing up Yosemite Server

Part 11: Configuring Accounts
Managing Local Accounts, configuring Open Directory services, managing Local Network Accounts

Part 12: Managing Devices with Configuration Profiles
Configuring OS X Server to provide device management, managing with Profile Manager

Part 13: Providing File Services
Providing file sharing services, understanding file access

Part 14: Implementing Deployment Solutions
Leveraging NetInstall, implementing Software Update Service

Part 15: Providing Network Services
Hosting backups with the network Time Machine service, providing security via the VPN service, providing DHCP service, hosting Websites

Part 16: Using Collaborative Services
Providing Mail Services, configuring the Wiki Service, implementing Calendar Service, providing Messages Service, configuring Contacts Service

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Exams & Certification

The exams are held on 5th day of the course. Delegates MUST pass ACSP exam before they are allowed to take the ACTC exam.

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