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Apple OS X Advanced Support

This five-day course will look at the advanced support topics such as deployment and remote management of OS X Devices, connecting OS X in to an Active Directory environment, managing OS X devices on a Windows network and the security of OS X and iOS.

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Learning Objectives

Delegates will learn how to

  • Configure basic OS X settings
  • Active Directory
  • Binding OS X to Active Directory
  • User data Management
  • Troubleshooting integration
  • Dual directory integration
  • OS X Server overview
  • Managing OS X server
  • Configuring Profile manager
  • Integrating management with Active Directory
  • Troubleshooting issues
  • Deploying OS X
  • Packaging
  • Apple Remote Desktop
  • Configuring with Terminal
  • Security overview
  • Security planning
  • OS X data security
  • OS X firewalls
  • Secure network access
  • Web, email and data protection
  • App security
  • Internet security
  • Device security

Course Content


  • Welcome
  • Agenda and Objectives


  • OS X overview
  • Installing OS X locally
  • Configuring basic network settings, computer name and creating (local) user accounts

Active Directory

  • Why Integrate? What does a Directory Service offer?
  • Pre-requisites for AD Integration
  • Preparing AD for OS X Integration
  • local domains and how they may impact on OS X

Binding OS X to Active Directory

  • DNS - recap of what it does and how to check it is correctly set up
  • DNS - testing - Network Utility and Terminal
  • Simple binding
  • Advanced binding options
  • Binding with Terminal
  • Kerberos - overview and testing
  • User Data Management
  • Home directories - Local, Mobile, Network
  • Default behaviour and best practice
  • Deprecated technologies

Troubleshooting Integration Issues

  • Troubleshooting binding and login issues

Dual Directory Integration

  • What are Open Directory and LDAP?
  • 'Magic Triangle'
  • Managing devices in a dual directory environment
  • Brief overview of third party AD plug-in options

OSX Server overview

  • Installing OS X Server - including pre-requisites
  • Configuring OS X Server
  • Understanding and configuring Open Directory Masters and Replicas
  • SSL Certificates - Self Signed vs CA issued
  • Backing up OS X Server

Enabling Profile Manager

  • Introduction to Profile Manager
  • Profile Manager pre-requisites
  • How does APNS work, and what does it need?

Configuring Profile Manager

  • Enrolling Devices to Profile Manager
  • Creating Profiles to manage devices
  • Deploying Profiles
  • Manage, Lock and Wipe devices

Integrating Management with Active Directory

  • Binding OS X Server to AD and managing settings for AD users and groups
  • Enabling AD Single Sign On from OS X Server
  • Managing share points, login window options etc


  • Common issues - how to avoid them and how to resolve them

Deploying OS X

  • Considering the options - local vs network
  • Local Deployment (using Filewave Lightning, Carbon Copy Cloner and Disk Utility)
  • Creating a clean install image using AutoDMG
  • Network Deployment (using NetInstall and DeployStudio)
  • Exploring advanced workflows using DeployStudio


  • Creating software packages with InstallEase, Composer and/or Packages

Apple Remote Desktop

  • Exploring Apple Remote Desktop
  • Deploying packages with Apple Remote Desktop
  • Scheduling tasks with Apple Remote Desktop
  • Gathering reports with Apple Remote Desktop

Security overview

  • Security news
  • Common Vulnerabilities and Exposures
  • OS X Security
  • App updates
  • Caching server

Security Planning

  • Threat modeling
  • Identify Assets and security objectives
  • Infrastructure
  • Mobile Security

OS X Security Architecture

  • OS X architecture
  • Layered security
  • Device security
  • Firmware password
  • Find My Mac/iPhone
  • POSIX permissions
  • Access Control Lists
  • File system protection

Data Security

  • Elliptical Curve Cryptography
  • Encrypted storage
  • Encrypted .pdf files
  • Encrypted backups
  • FileVault
  • Secure Erase/Wipe

OS X Firewalls

  • Firewall options
  • Application firewall
  • IPv6 Firewall
  • Packet filter
  • 3rd Party firewall

Secure Network Protocols

  • Network services
  • Screen sharing
  • File sharing
  • Remote login
  • Remote management
  • Apple Remote Events
  • Internet sharing
  • Bonjour
  • AirDrop
  • VPN
  • 802.1x
  • Certificates

Web and email security

  • Safari security
  • Virus protection
  • Malware protection
  • Email security
  • App Sandboxing
  • App security

iOS System Security

  • iOS secure boot
  • iOS system architecture
  • Secure Boot Chain
  • Hardware encryption
  • Passcodes

Encryption and Data Protection

  • Hardware security
  • Encryption and protection
  • 3rd Party App data protection
  • Protection classes
  • Touch ID
  • Secure Enclave
  • Keychain Data Protection

App Security

  • Code signing
  • Runtime protection
  • Entitlement Declarations
  • Extensions

Network Security

  • Certificates
  • VPN
  • Wi-Fi
  • Bluetooth
  • Single Sign-On
  • AirDrop

Internet Services

  • Apple ID
  • Two factor authentication
  • Cloud services
  • Continuity

Device Security

  • Activation Lock
  • Bypass codes

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Virtual Classroom

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