Overview
The 4 Capability Certificates focus on specific ITIL processes so are more akin to the clustered Practitioner certificates which existed under the version 2 qualification structure. As such they are most useful to those who will be taking part in the day to day practical activities described within each of the processes.
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What's Included
- ITIL Planning, Protection & Optimisation Video Learning + Exam
- ITIL Service Offerings & Agreements Video Learning + Exam
- ITIL Release, Control & Validation Video Learning + Exam
- ITIL Operational Support & Analysis Video Learning + Exam
All courses and exams must be completed within 12 months of purchase.
Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert.
More Information
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- ITIL Capability Certificate in Operational Support & Analysis Video Learning (online exam)
- ITIL Capability Certificate in Planning, Protection & Optimisation Video Learning (online exam)
- ITIL Capability Certificate in Release, Control and Validation Video Learning (online exam)
- ITIL Capability Certificate in Service Offerings and Agreements Video Learning (online exam)
- ITIL v3 Foundation and Continual Service Improvement Bundle
