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ITIL Managing Professional (MP) Complete Certification Bundle Online

Overview

This e-learning bundle includes all the training and exams you need to reach the designation of ITIL Managing Professional – the certification aimed at IT professionals working within digital teams. Once you’ve reached this status, you will have all the practical and technical knowledge you need to successfully run IT-enabled services, teams and workflows.

The Managing Professional comes with an 18-month licence, which means you can work through the content at your own pace, and take your exams when you’re ready.

This ITIL® 4 Managing Professional E-learning Bundle offers amazing value for money. All courses and exams will be released at the same time and delegates have 18 months to complete the courses and sit the exams.

The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. In order to obtain the Managing Professional designation you must complete all modules in the stream.

The ILX  ITIL 4 Managing Professional bundle provides you with access to all the required elearning courses:

  • ITIL4 Foundation 
  • ITIL 4 Create, Deliver and Support
  • ITIL 4 Drive Stakeholder Value
  • ITIL 4 High Velocity IT
  • ITIL 4 Direct, Plan and Improve

DURATION

ITIL4 Foundation learning will take approximately 10-12 hours to complete.

ITIL 4 Create, Deliver and Support will take approximately 16 hours to complete.

ITIL 4 Drive Stakeholder Value will take approximately 15-20 hours to complete.

ITIL 4 High Velocity IT will take approximately 20 hours to complete.

ITIL 4 Direct, Plan and Improve will take approximately 12-14 hours to complete.

ITIL 4 online

What's Included

  • 18 months online access to the following accredited eLearning titles and exams:
    • ITIL 4 Foundation 
    • ITIL 4 Create, Deliver and Support
    • ITIL 4 Drive Stakeholder Value 
    • ITIL 4 High Velocity IT 
    • ITIL 4 Direct, Plan and Improve 
  • Full tutor support

Also included:

  • The official ITIL 4 Direct, Plan and Improve handbook
  • The official ITIL 4 Create, Deliver and Support handbook
  • The official ITIL 4 Drive Stakeholder Value handbook
  • The official ITIL 4 High Velocity IT handbook

More Information

PRE-REQUISITES

There are no formal pre-requisites for the ITIL 4 Foundation.

For the CDS, DSV, DPI and HVIT exams there are two formal prerequisites. You must have passed either the ITIL 4 Foundation examination or the ITIL 4 Managing Professional Transition Certificate and you must attend an accredited training course.

LEARNING OBJECTIVES

At the end of the Foundation course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

At the end of the Create, Deliver and Support course, you will:

  • Understand how to plan and build a service value stream to create, deliver, and support services 
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams 
  • Know how to create, deliver and support services

At the end of the Drive Stakeholder Value course, you will:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

At the end of the High Velocity IT course, you will:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
  • Know how to contribute to achieving value with digital products

At the end of the Direct, Plan and Improve course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

WHAT'S COVERED?

ITIL 4 Foundation learning modules

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator

ITIL 4 Create , Deliver and Support learning modules

  • Introduction
  • Foundation recap
  • Organizational challenges and managing resources
  • Shift left approach
  • nformation & technology across the SVS
  • Design service value streams
  • Practices new service value stream
  • Practices restoration of live service value stream – Part 1
  • Practices restoration of live service value stream - Part 2
  • Coordinate and prioritise work
  • Commercial and sourcing considerations

ITIL 4 Direct, Plan and Improve learning modules

  • Introduction and overview of DPI
  • Foundation recap
  • Key concepts of DPI
  • Key principles of DPI
  • GRC and DPI
  • Continual improvement
  • Organizational change management and communication
  • Interfaces across the value chain
  • Measurement and reporting
  • Value streams

ITIL 4 Drive Stakeholder Value learning modules

  • Introduction
  • Foundation recap
  • Customer journey
  • Designing the customer journey
  • Explore
  • Engage – Part one
  • Engage – Part two
  • Offer – Part one
  • Offer – Part two
  • Agree
  • Onboard
  • Onboarding practices
  • Co-create – Part one
  • Co-create – Part two
  • Realise
  • Realise - Practices

ITIL 4 High Velocity IT learning modules

  • Introduction
  • Foundation recap
  • Fundamentals concepts from HVIT
  • HVIT and SVS
  • Principles and models of HVIT
  • Introduction to techniques and practices
    • Techniques and practices - Valuable investments
    • Techniques and practices - Fast development - Part 1
    • Techniques and practices - Fast development - Part 2
    • Techniques and practices - Resilient operations - Part 1
    • Techniques and practices - Resilient operations - Part 2
    • Techniques and practices - Co-created value
    • Techniques and practices - Assured conformance

Exams

Exam vouchers are included with this package and are valid for 18 months from purchase date. Exams must be taken online via remote proctor.

EXAM FORMAT

ITIL 4 Foundation

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)

ITIL 4 CDS

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

ITIL4 DSV

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

ITIL 4 DPI

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

ITIL 4 HVIT

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

The remote web proctor solution allows you to take your exams online via Peoplecert, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live.

Before you take the exam

It is your responsibility to ensure you have the correct technical setup before taking your exam. Each of these examining bodies provide different guidance for what's needed, so please check the information under the relevant tab below. You can then test your system before booking your exam.

On the day of the exam, please ensure:

  • You have the required ID available to show the proctor
  • Where applicable provide evidence of any required pre-requisites
  • You are the only person in the room throughout the exam session
  • There is no background noise in the room
  • There is adequate light in the room, but no direct light towards the web camera
  • Your desk is clean

Availability

Exams can be taken 24 hours a day, seven days a week. During your exam, you will be connected to a live person who will be there to guide you through the process and assist with any technical issues.

When will I receive my exam results?

A preliminary result will be displayed on screen once you have finished your exam. The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded to your Peoplecert account.

Technical Requirements

Peoplecert offers its own remote online exam proctoring service. It is your responsibility to check you have the system capability to run the exam. Prior to the exam taking place please ensure you:

Disable any virtualisation software such as VMware, Virtual PC, VirtualBox or Sandbox during the exam. For exam security reasons, the exam shield cannot run through any virtualization software. You should also close any applications that might affect the exam process, such as web browsers, chat, desktop sharing and mail clients applications.

Ensure that your computer meets the following system requirements:

For Windows

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher
  • Speakers and microphone (the use of headsets is only allowed during onboarding)
  • Keyboard and mouse or other pointing device
  • A single web camera (embedded or external) you can rotate

For Mac

  • macOS Yosemite (10.10), El Capitan (10.11), Sierra (10.12) or High Sierra (10.13)
  • Mac compatible web camera and microphone (for Mac Mini and Mac Pro)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • Keyboard and mouse or any other pointing device
  • Speakers and microphone (the use of headsets is only allowed during onboarding)

Peoplecert also provide online proctored exam candidate guides. For the macOS guide click here. For the windows guide click here.

Exam cancellations and transfers

If you wish to reschedule your exam at any point please contact us. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request. You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at full RRP.

Accredited ITIL® training is provided by ILX Group plc - London, accredited by PeopleCert. 

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