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Emotional Intelligence: Achieving Leadership Success Blended Learning

Overview

This Premium course offers both classroom training and video learning to enhance your learning experience. Please see below for full details.

The most effective and successful leaders in organisations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

In this course, you develop greater self-awareness and strengthen your leadership. You learn to apply four core emotional intelligence skills for achieving results, identify your emotional strengths and areas for development, demonstrate the attributes of an emotionally-intelligent leader, and respond to difficult people by inspiring and fostering respect.

What's Included

This Premium course offers both classroom training and video learning to enhance your learning experience. Please see below for full details.

The most effective and successful leaders in organisations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

In this course, you develop greater self-awareness and strengthen your leadership. You learn to apply four core emotional intelligence skills for achieving results, identify your emotional strengths and areas for development, demonstrate the attributes of an emotionally-intelligent leader, and respond to difficult people by inspiring and fostering respect.

Included - Unlimited annual access to:

  • Library of on-demand Business Professional courses
  • 3-day instructor-led training course
  • 1-day instructor-led training course
  • Action plan included
  • After-course instructor coaching benefit
  • End-of-course exam included

This product offers access to a library of on-demand business leadership, communications, and professional growth and development courses. At any time during your annual access to this offering, you may attend one of our 1-day review sessions focused specifically on Emotional Intelligence Essentials. Enrolling in this bundle also grants you access to any of our multi-day Emotional Intelligence course events.

More Information

Pre-requisites

No specific experience is required although time in a leadership role may be beneficial.

You Will Learn How To:

  • Develop greater self-awareness and strengthen your leadership
  • Apply four core emotional intelligence competencies for achieving results
  • Demonstrate the attributes of an emotionally intelligent leader
  • Respond to difficult people by inspiring and fostering respect
  • Build and maintain an emotionally intelligent team

Course content

Emotional Intelligence Instructor-Led Training Outline

The Basics ofEmotional Intelligence

Establishing a common definition of EQ

  • EQ - a measure of one's emotional intelligence
  • Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

  • Assessing your individual EQ baseline
  • Applying EQ to become a more authentic leader

Self-Awareness: The Key to Emotional Intelligence

Expanding self-awareness

  • Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
  • The impact of head, heart and guts on behaviour
  • 10 self-awareness strategies

The value of the EQ Competency Model

  • Evaluating a proven emotional competency model
  • The core competencies: self-awareness, self-management, social awareness and relationship management

Appraising and interpreting your EQ

  • Outlining your personal profile
  • Determining your strengths and areas for development

The Competent Self-Manager

Recognising and affirming your emotions

  • Benefiting from being honest and open with yourself
  • Expanding your behavioural repertoire for personal effectiveness
  • Emphasising the importance of personal congruency
  • Increasing the range of your emotional vocabulary

Developing personal authenticity

  • Demonstrating authentic leadership through youractions
  • Balancing personal effectiveness through greater control and flexibility of your emotional responses

Leading With Courage

Applying EQ best practices

  • Differentiating between managers and leaders
  • Gaining insight into your leadership courage
  • Consciously thinking as a leader

Taking control of your negative self-talk

  • 10 self-management strategies
  • Banishing self-disempowering words
  • Reframing ineffective language
  • Disputing unhelpful thought processes

Interpersonal Effectiveness:Social Awareness and Relationship Management

Reading the emotional landscape

  • Recognising and valuing the emotions of others
  • Expressing authentic thoughts and feelings
  • Reflecting and paraphrasing for effective listening

Creating a productive team environment

  • Practising self-disclosure to improve relationships
  • Applying the Johari Window framework
  • Leveraging active listening techniques
  • Responding thoughtfully to difficult people

Facilitating effective communication

  • Applying strategies for managing relationships
  • Creating a positive emotional landscape
  • Actively engaging the emotions of others
  • Matching your words with your body language

Building an Emotionally Intelligent Team

Building strong teamwork

  • Establishing group norms that bring out the best in teams
  • Constructively managing your workplace anger
  • Facilitating emotional honesty and trust

Balancing individual team member roles

  • Handling strong emotional reactions
  • Motivating others through authentic leadership
  • Fostering employee engagement and morale

Applying Emotional Intelligence

Practising emotionally intelligent leadership

  • Creating the climate for performance excellence
  • Acting on personal insights and breakthroughs
  • Adopting effective leadership behaviours and attitudes
  • Exemplifying emotional self-control
  • Moving forward with yourEQ plan

On-Demand Course List

  • A Four Step Process to Website Success
  • BizPro Fire Talks
  • Business forTechnologists (B4T)
  • Career Development
  • Consultative Sales
  • Emerging Technologies
  • Executive Strategy
  • Leading Technology Teams
  • Management by Strengths
  • Managing a Compliance Engagement
  • Meeting Starters
  • Millennials
  • Professional Development
  • Professional Growth
  • The Five Unconventional Pillars of Effective Marketing
  • Working in and Leading Virtual Teams
  • Leadership Essentials

Emotional Intelligence Training FAQs

What background do I need?

No specific experience is required.

Is the on-demand content the same as the 3-dayinstructor class?

No. While many of the same points are covered, taking the instructor-led Emotional Intelligence course provides the deepest dive into that topic. This offering is intended for those who wish to gain a broad knowledge of the topics described in the course outline above - including emotional intelligence.

How will I access mycourse materials if I choose this method?

Once payment is received, you will receive an email from us with all the links and information you need to get started.

What on-demand content will I receive?

An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during yourannual enrollment period.

How can I sign up for a review session?

Once you are enrolled in the program, specific details and dates will be sent to you.

One Day Instructor-Led Review

You'll be able to register fora Training Review Session at any time after you've placed your order.

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