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Communication Skills: Results through Collaboration Blended Learning

Overview

This Premium course offers both classroom training and video learning to enhance your learning experience. Please see below for full details.

Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this training course provides the communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.

In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasise trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of ommunication. You learn to handle situations based on a flexible, genuine and self-confident approach.

What's Included

Included - Unlimited annual access to:

  • Library of on-demand Business Professional courses
  • 3-day instructor-led training course
  • 1-day instructor-led review sessions
  • Action plan included
  • After-course instructor coaching benefit
  • End-of-course exam included

This product offers access to a library of on-demand business leadership, communications, and professional growth and development courses. At any time during your annual access to this offering, you may attend one of our 1-day review sessions focused specifically on Communicating and Engaging with Others.

More Information

Pre-requisites

No specific experience is required.

You Will Learn How To:

  • Build collaborative relationships that emphasise trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening to anticipate and avoid misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate communication roadblocks and focus on nonverbal cues

Course content

In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasise trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.

  • Self-assessments
  • Role-playing activities
  • Video simulations
  • After-course instructor coaching benefit
  • End-of-course exam included

Communication Skills Instructor-Led Training Outline

Building a Foundation

  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues
  • Creating a strong connection when face-to-face communication is missing

Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognising your role in communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively

Translating across Communication Styles

Identifying the four communication styles

  • Recognising your style and the style of others
  • Strengths and blind spots of each style

Bridging communication styles

  • Closing communication gaps
  • Being flexible without compromising your identity

Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

A three-dimensional model of behaviour

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports communication
  • Speaking through silence

Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Building greater accountability and trust on virtual teams

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognising filters in yourself and others

Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimising defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions

On-Demand Course List

  • A Four Step Process to Website Success
  • BizPro Fire Talks
  • Business forTechnologists (B4T)
  • Career Development
  • Consultative Sales
  • Emerging Technologies
  • Executive Strategy
  • Leading Technology Teams
  • Management by Strengths
  • Managing a Compliance Engagement
  • Meeting Starters
  • Millennials
  • Professional Development
  • Professional Growth
  • The Five Unconventional Pillars of Effective Marketing
  • Working in and Leading Virtual Teams
  • Leadership Essentials

Communication Skills Training FAQs

Is the on-demand content the same as the 3-day instructor class?

No. While many of the same points are covered, taking the instructor-led Communication Skills course provides the deepest dive into that topic. This offering is intended for those who wish to gain a broad knowledge of the topics described in the course outline above - including communications.

What on-demand content will I receive?

An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during yourannual enrollment period.

How will I access mycourse materials if I choose this method?

Once payment is received, you will receive an email from us with all the links and information you need to get started.

How can I sign up for a review session?

Once you are enrolled in the program, specific details and dates will be sent to you.

One Day Instructor-Led Review

You'll be able to register fora Training Review Session at any time after you've placed your order.

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