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Writing Effective Letters and Emails

Appreciate the importance of these vital business tools

In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word.

This programme is for you if

you want to be able to explain your ideas and concepts and communicate clearly using letters and emails as your medium. Most working documents are read because the reader must read them: your task as the writer, therefore, is to make reading – and understanding - as easy as possible.

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Learning Objectives

On completion of this course you will be able to:

  • Choose when to send an email and when to use other forms of communication
  • Understand how to use different kinds of documents
  • Plan emails, letters and short reports efficiently and effectively
  • Address the reader’s needs and expectations more effectively
  • Use punctuation, sentences and paragraphs correctly
  • Create a written style that is interesting and easy to understand
  • Email greetings and signatures
  • Email policies

Course Content

Introduction and Objectives

Writing to communicate

  • What is communication?
  • The three golden rules of effective writing
  • Different kinds of documents and how to use them well


Why is email different?

  • Advantages
  • Disadvantages
  • Structure
  • Greetings and signatures
  • Web links
  • Page layout
  • Email policies


A systematic approach

  • Planning
  • Writing
  • Editing


Clarifying your objective

  • Analysing the audience
  • Creating a message
  • Gathering and organising information
  • Creating a plan    
  • Tips for writing effectively
  • Producing a first draft
  • Using visuals: graphs, tables, diagrams


Constructing paragraphs

  • Editing sentences
  • Choosing words wisely
  • Using spell check and grammar check


Practical exercises

  • Writing emails and letters for a variety of scenarios


Action session

  • Participants identify actions they will take as a result of attending the programme


Review of Programme

One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

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