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Working Assertively

A two-day journey - from discovering what assertiveness is, to modelling and practicing how to be assertive, to becoming assertive in situations where you need it using step by step structures. 

This course is highly interactive, practical and yet supportive. It uses many different forms of learning to develop assertiveness skills and lift self-confidence to enable you to work more effectively.

This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to make requests assertively, say 'no' to unreasonable demands, give and receive feedback, engage with senior managers, contribute to and manage meetings, proactively address problems and to boost your confidence.

At the end of this course, you will leave with a personal action plan identifying the key changes needed to be made, the skills to practise in order to build your self-esteem, build your self-confidence and improve your assertiveness techniques.

This two-day course includes plenty of opportunities to practise and receive feedback which will help you hone your skills and go back to work and really make a difference. If you are looking for a one-day assertiveness course please see our Assertiveness in a Day course.

Is it right for me?

If you want to become more effective at making requests of others, saying 'no' to unreasonable demands, give and receive feedback and increase your confidence and self-esteem then this course will give you guidance, reflection and practice time plus feedback on your strengths and tips for improving.

Select specific date to see price, venue and full details.

Learning Objectives

By the end of this course you will be able to:

  • Identify your strengths and areas for development in terms of assertiveness.
  • Use your body language, questioning and listening to support assertive communication.
  • Make and deal with requests assertively, including saying ‘no’.
  • Give and receive feedback in an effective and productive manner.
  • Use confidence building techniques to reduce negativity and increase self-esteem.
  • Approach meetings and senior managers more confidently and assertively.
  • State basic tips on managing difficult situations assertively, eg. handling anger or aggression.
  • Practise the skills and received feedback using your own situations at least twice.

Course Content

Understanding Assertive Behaviour

  • Defining assertiveness in the workplace
  • Identify the link between assertiveness and work/life balance
  • Introduction to assertiveness techniques to say 'no' and make requests

Recognise the Link Between Assertiveness, Confidence and other Behaviour Types

  • Distinguishing between assertive, aggressive and passive behaviour
  • Self-assessment of your style – your mix of behaviour types plus strengths and weaknesses
  • Recognising your own style and behaviours
  • Techniques to build self-esteem and confidence

Handle Challenging Situations Assertively Including Giving and Receiving Feedback

  • Tackling barriers to assertiveness
  • Confronting individual challenges which occur in the workplace
  • Working proactively to prevent future challenges in the workplace
  • Giving and receiving constructive feedback
  • Assertiveness in meetings and with senior managers
  • Initial tips on handling anger or aggression

Assertiveness and Body Language 

  • Taking control through positive body language
  • Responding appropriately to the body language of others in the workplace 
  • Using assertive and positive language – making your message clear
  • Building rapport to maintain relationships

Practice and Planning Your Personal Strategy

  • The opportunity to practise using your own situations and receive feedback on your skills
  • Developing a personal action plan for using the robust tools and techniques learned from the course to increase your assertiveness, self-esteem and self-confidence

Further courses to consider:

Developing Your Personal Impact and Building Productive Relationships
Handling Difficult People and Situations
Interview Excellence - How to Perform Well in Interviews
Rapid Development Workshop - Assertiveness in a Day

You may also like: Essential Influencing and Persuading Skills

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