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Working Assertively

A two-day journey - from discovering what assertiveness is, to modelling and practicing how to be assertive, to becoming assertive in situations where you need it.

This course is highly interactive, practical and yet supportive. It uses many different forms of learning to develop assertiveness skills and lift self-confidence to enable you to work more effectively.

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Learning Objectives

By the end of this course you will be able to:

  • Make requests assertively.
  • Say 'no' to unreasonable requests or assertively agree a solution.
  • Identify your own strengths and areas for development in terms of assertive behaviour at work.
  • Use your body language more effectively to support assertive communication.
  • Use self-confidence building techniques to reduce negativity and increase self-esteem.

Course Content

This course is highly interactive, practical and yet supportive. It uses many different forms of learning to develop assertiveness skills and lift self-confidence to enable you to work more effectively and reclaim your work/life balance.

 

This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to make requests assertively, say 'no' to unreasonable demands, proactively address problems in the workplace, and to boost your confidence and build your self-esteem.

 

At the end of this course, you will leave with a personal action plan identifying the key changes needed to be made, the skills to practise in order to build your self-esteem, build your self-confidence and improve your assertiveness techniques.

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