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Understanding People and Conflict

  • Do you find certain types of people difficult to understand?
  • Is conflict difficult for you to deal with?
  • Do you want to be able to motivate people?
  • Would you like to see how others may see you?

Learning Objectives

By the end of the course you will be able to:

  • Create trust and respect in relationships
  • Understand why people are motivated to do the things they do
  • Create cohesive teams who understand each other
  • Work and perform at higher levels
  • Reduce the stress caused by conflict in the work environment
  • Gain time and increased productivity
  • Help people work together without accidentally causing conflict or tension
  • Learn what motivates you, enabling you to choose activities that will make you feel most satisfied
  • Understand the motivations of people who currently frustrate you
  • See how you may be perceived by them
  • Create harmony and avoid causing conflict in all your relationships.



Course Content

This course will show you how to understand people and conflict. It uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. This simple to understand tool belies its power in creating neutral language to discuss what are usually seen as tricky problems.

Exams & Certification


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PRINCE2 Foundation & Practitioner
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APMP Certificate
ITIL Foundation
Scrum in One Day
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ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
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