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The Effective Administrator

This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.

This The Effective Administrator course is available throughout the UK.

CPD Value 5.5 Hours

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Learning Objectives

  • Recognition of the attributes of an effective administrator & understanding of the role
  • Systems & procedures for managing workload & successfully keeping track of tasks
  • Methods for assessing priorities & effective time management
  • Understanding how to deal with difficult situations & resolve conflict
  • Recognition of differing behavioural styles & how to develop working relationships
  • Demonstrate effective communication skills and build rapport via effective questioning & listening skills

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.

11:15 - 11:30 Coffee

11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.

13:00 - 14:00 Lunch

14:00 - 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)

15:00 - 15:15 Tea

15:15 - 16:15 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting your approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).

16:15 - 16:30 Summary & Action Plans Agreed

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