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Personal Skills for Professional Excellence

In today’s complex and fast-changing workplace, how you demonstrate your professionalism and the effect you have on others is as important as the tangible results you produce. By understanding and making the best use of your strengths and talents to achieve success and work with others to manage challenging situations, you add value to your organization. In this course, you will learn how to develop the behaviors and competencies that help focus on your purpose, work effectively with colleagues, develop your networks and expertise, contribute constructively to organizational politics and build a reputation for delivering results.

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Learning Objectives

You Will Learn How To

  • Add value to your organisation by building your strengths and talents
  • Get results working with different and difficult personality types
  • Maintain focus in pressure situations
  • Build and leverage your professional reputation
  • Work productively within your organisation's political environment

Course Content

Course Outline


  • Key characteristics of professional people
  • The components of personal effectiveness

Realising Your Strengths and Fulfilling Your Potential

Evaluating your aptitudes, personal style and development areas

  • Applying the Multiple Intelligences Model
  • Profiling your preferred personal style(s)
  • Uncovering the talent paradox

Working to your strengths

  • Assessing natural talents and personal values
  • The influence of intelligences on personality
  • Recognising the effects of personal styles

Building Your Professional Effectiveness

The core elements of professional excellence

  • The three Rs of personal effectiveness
  • Operating with ethics and integrity

Developing your professional power

  • Recognising the source of your personal power
  • Adopting a proactive approach to building your power

Working Productively with Others

Enhancing your thinking tool set

  • Revealing limiting beliefs and personal restrictors
  • The dynamics of human interactions
  • Enhancing your emotional intelligence

Interpreting behaviour and language to understand motives and intentions

  • The importance of difference in productive working
  • Building effective mental models
  • Managing different personal styles

Achieving Results in Pressure Situations

Working together to get results

  • Identifying important players in your work environment
  • Working with difficult co-workers
  • Countering corporate game-playing

Making meetings work for you

  • Keeping your meetings constructive and professional
  • Taking personal styles into account during meetings
  • Adopting a collaborative approach

Building Your Professional Reputation

Amplifying your effectiveness by networking

  • Reaping the benefits of networking for purpose
  • Enhancing your personal influence
  • Building and managing your networks proactively
  • Crafting your personal brand

Demonstrating political intelligence

  • Assessing your level of political intelligence
  • Being political with integrity
  • Navigating the power and politics in your organisation

Managing disagreement productively

  • Being assertive without aggression
  • Defusing disagreement with active listening
  • Dealing with more serious disagreement

Creating the Results You Want

Harnessing the power of positive psychology

  • Seeing stress as a gift
  • Building short-term coping mechanisms
  • Developing mental toughness

Assembling a personal success strategy

  • Aligning strengths and purpose
  • Finding balance with the Wheel of Life
  • Choosing to become the best that you can be

Setting the Framework for Success

Choosing your personal and professional future

  • Learning from successes and setbacks to build excellence
  • Creating big picture goals
  • Addressing resistance and established patterns

Committing to action

  • Crafting your blueprint for professional effectiveness
  • Addressing the journey to excellence continuum
  • Presenting your personal statement of commitment

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