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People Management Skills for Secretaries & PAs

This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.

This People Management Skills for Secretaries & PAs course is available throughout the UK.

CPD Value 5.5 Hours

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Learning Objectives

  • How to develop strong working relationships, including the boss!
  • How to improve the quality of listening and communication skills
  • How to increase delegation when they don't have a team to delegate to!
  • How to improve influencing skills
  • The assertive way to being firm and fair
  • Opportunity to work of real issues

Course Content

09:30 - 10:00 Coffee, Course Objectives & Personal Objectives

10:00 - 10:30 Syndicate work (Discussions  on “managing my boss” and “dealing with difficult people)

10:30 - 10:45 Building relationships (Delegates create their own relationship map to determine where actions are necessary)

10:45 - 11:00 Coffee break

11:00 - 11:30 "My style" questionnaire (Delegates complete a questionnaire to assess their current style of communicating with others)

11:30 - 12:00 Improving questioning skills (A fun activity leads to essential skills in obtaining information from people)

12:00 - 12:30 Delegating more and better (Barriers to delegation are discussed and guidelines for successful delegation developed)

12:30 - 13:30 Lunch

13:30 - 14:00 Team exercise (A fun activity exploring how we use time)

14:00 - 14:30 Influencing & gaining commitment (How to increase your influence in meeting and gain more commitment from people)

14:30 - 15:00 Optimising communications (A look at how to really make a point!)

15:00 - 15:15 Tea!)

15:15 – 1600 The assertive way to being firm and fair (Delegates explore what assertive behaviour is and then apply ideas to their own real situation)

16:00 - 16:30 Dealing with real issue (Final opportunity to resolve any outstanding delegate issues)

16:30 Summary & Action Plans Agreed

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