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Mastering Performance Appraisals

Part of the Leadership Development series.

This comprehensive one-day workshop provides practical performance appraisal training to help participants acquire the critical knowledge, skills and confidence to undertake effective performance appraisal discussions with their direct reports.


This course is designed for new and existing Supervisors, Team Leaders and Managers who would like an introduction or refresh of the Performance Review process and general performance management. The course is also suitable for new entrants to HR such as HR Assistants.

Select specific date to see price, venue and full details.

Learning Objectives

By actively participating in this course, you will learn about the following:

  • Describe the components of effective performance management.
  • Write clear and SMART objectives.
  • Conduct effective performance reviews.
  • Give and manage constructive feedback.
  • Write a Personal Development Plan.


Although not essential, you will get the most from this programme if you are responsible for staff currently and have to conduct performance reviews. If you are about to conduct reviews for the first time, this course will give you the skills and knowledge required to do this.

Course Content

  • What is performance management?
  • The benefits of performance reviews
  • What is the purpose of performance reviews?
  • What are the expected outcomes of an effective performance review?
  • How to prepare for a performance review
  • How to conduct an effective two-way performance review
  • The necessary follow-up
  • Core skills: Giving feedback, questioning and listening
  • Writing SMART objectives

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