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Masterclass in Being more Assertive and Confident in the Workplace

By being more assertive more of the time you will become more effective in your job. People will be more likely to work with you rather than against you and consequently this will make it easier for you to get more satisfactory outcomes from the many situations you have to handle at work. This course aims to give delegates an insight into the characteristics of those that behave passively, aggressively and assertively and will provide you with tips and techniques on how to be more assertive when saying 'no', as well as how to behave more assertively in a variety of situations at work.

CPD Value 3 Hours

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Learning Objectives

  • Identify the characteristics associated with assertive, aggressive and submissive behaviour
  • Know how to behave more assertively in a variety of situations at work
  • Practice behaving more assertively in a variety of situations

Course Content

14.00  Introduction to Assertiveness

14.10  The 3 types of behaviour

14.30  Recognising the 3 types of behaviour

15.30  Behaving assertively in a variety of situations

16.00  Behaving assertively - Practice session

16.30  Summary and action plans agreed

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