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Manage Conflict and Difficult Situations

Anyone who has to deal with or is involved with conflict and wants to identify possible resolution strategies will benefit from this course.


Learning Objectives

By the end of the course you will be able to:

  • Understand why people are motivated to do the things they do
  • Learn what motivates you and others
  • See how you may be perceived by others with differing motivations
  • Identify the key causes of conflict
  • Explore methods to build trust and respect with colleagues
  • Develop strategies to deal with conflict before it escalates
  • Use a recommended framework for structuring difficult conversations.

Course Content

This course will look at the cause of conflict and where people’s motivational factors can create barriers to successful outcomes. Determining helpful and healthy resolution strategies when in difficult circumstances will ensure that you will contribute to a positive outcome and enhance people’s perception of you as a person in control.

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PRINCE2 Foundation & Practitioner
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