This is a trainer-lead, delegate-centred course. Delegates participate through discussion of current situation and how to move to their preferred position.
This personal development training course is available throughout the UK.
CPD Value 5.5 Hours
Learning Objectives
- An understanding of the importance of communication skills and attitude
- An understanding of behaviours and the impact on outcome
- Concentration on the true objective
- Application of theory to practice
Course Content
09.30 - 10.00 Coffee, course objectives and introductions
10.00 - 11.00 Communication Skills - The Basics
(Understanding of the underlying attitude and approach to Influencing a given situation)
11.00 - 11.15 Coffee Break
11.15 - 12.00 Understanding the difference between positive and negative behaviours utilized in Influencing and recognising the impact of each style employed.
12.00 - 13.00 Practical Exercises to Reinforce the Theory Learnt
13.00 - 14.00 Lunch
14.00 - 15.00 Learning to Listen
(Concentration on the true objective and understanding how prejudice and bias can also influence the outcome of a given situation)
15.00 - 15.15 Tea Break
15.15 - 16.00 Putting it into Practice and Feedback
(Working through Influencing Exercises and the impression given by the Influencer)
16.00 - 16.30 Action Plans for Future Influencing Opportunities Agree
