25,000+ Courses Nationwide
0345 4506120

Handling Difficult Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

You will learn how to understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.

Is it right for me?

Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.

Select specific date to see price, venue and full details.

Learning Objectives

By the end of this course you will be able to:

  • Forge more positive working relationships with individuals you find difficult
  • Separate people from their behaviour and avoid making inaccurate assumptions
  • Recognise and respond to non-assertive behaviours and crossed transactions
  • Adopt a confident, professional and appropriate approach to difficult situations
  • Give constructive and courageous feedback to a ‘difficult’ individual
  • Receive critical feedback gracefully
  • Use strong communication skills to improve interactions and create mutual understanding
  • Plan your personal strategy for dealing with difficult situations

Course Content

  • Challenging your assumptions and focusing on observed behaviour
  • Breaking the Belief-Behaviour cycle
  • Identifying types of behaviour and their impact on self and others
  • Choosing an assertive response in a difficult situation
  • Using practical tools to build your assertiveness toolkit
  • Communicating effectively through active listening and asking great questions
  • Creating congruence of visual, verbal and vocal communication elements
  • Becoming aware of filters and how they can distort our experiences
  • Applying a simple model to incorporate the key elements of effective feedback
  • How to receive critical feedback with grace and purpose

Related Courses

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the requested service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.


We work with the best