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Handling Conflict

Part of the Leadership Development series.

Conflict is a natural and powerful phenomenon that, handled well, can result in constructive outcomes. This one-day workshop will deepen your understanding of why conflict may occur, analyse options for handling conflict situations and explore possible routes to achieve positive outcomes. It will also give you the skills and confidence to manage conflict situations using assertiveness techniques.


This course is designed for anyone who wishes to deepen their understanding of conflict and who wants to be better able to positively handle conflict situations.

Select specific date to see price, venue and full details.

Learning Objectives

By actively participating in this course, you will learn about the following:

  • To recognise conflict as an aspect of everyday life.
  • To understand attitudes to conflict.
  • Be able to identify your own style of conflict management.
  • Be able to understand why conflict escalates and recognise signs.
  • How to avoid aggressive and passive responses.
  • To use a range of communication tools to develop new ways of handling conflict.
  • To feel more positive about your ability to manage conflict.
  • How to use assertiveness to communicate your message.
  • How to maintain composure around difficult people.


There are no pre-requisites for this course.

Course Content

  • What is conflict?
  • Thomas Kilmann questionnaire
  • Assertive responses 5 modes of handling conflict
  • Building Rapport
  • Understanding self and others

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