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Emotional Intelligence at Work

This course is for professionals who want to improve how they deal with colleagues, customers and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.

Learning Objectives

At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will learn how to manage and direct your own emotions so they better serve your needs. You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others.

Course Content

Understanding Emotions

The source of emotions
Emotional cause and effect
The emotional challenge and opportunity


Managing your emotions

Feelings, perceptions and beliefs
Choosing your emotions
Re-charge your emotional reserves
 
The emotions of others

Non verbal communication
Looking and listening for cues
Building rapport
Managing emotional boundaries


The business context

Motivation, energy and drive
Emotionally Intelligent teams
Action planning 

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