0345 4506120

Emotional Intelligence at Work

This course is for professionals who want to improve how they deal with colleagues, customers and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.

Reset

Learning Objectives

At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will learn how to manage and direct your own emotions so they better serve your needs. You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others.

Course Content

Understanding Emotions

The source of emotions
Emotional cause and effect
The emotional challenge and opportunity


Managing your emotions

Feelings, perceptions and beliefs
Choosing your emotions
Re-charge your emotional reserves
 
The emotions of others

Non verbal communication
Looking and listening for cues
Building rapport
Managing emotional boundaries


The business context

Motivation, energy and drive
Emotionally Intelligent teams
Action planning 

Related Courses

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the request service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.

 

Our Customers Include