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Effective Feedback Skills

This is a highly interactive course which will give you the opportunity to practise giving and receiving feedback in the workplace.

This one-day course gives you the core skills that will help develop the confidence to deliver and receive feedback effectively. Using a simple seven-step technique, this course provides plenty of practical opportunities to develop this essential skill for a workplace professional.

Target Audience:

Any individual who has to give feedback as part of their role. This course will also cover how to receive feedback effectively.

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Learning Objectives

By the end of this course you will be able to:

  • Define feedback and when it should be used.
  • Deliver appropriate feedback to your colleagues in a range of situations.
  • Give balanced feedback using a seven-step feedback model.
  • Build rapport and empathy with your colleagues in feedback situations.

Pre-Requisites

Delegates should bring a real-life scenario with them to the programme to enable them to practise and prepare techniques for use back in the workplace.

Course Content

Building Blocks of Effective Feedback

  • What is effective feedback?
  • When to deliver feedback
  • The benefits of feedback
  • Defining feedback – the difference between praise and feedback
  • Constructive feedback to develop individuals
  • Instant feedback vs formal feedback

Your Feedback Model

  • Preparing for the feedback meeting
  • Introducing the seven-step feedback planner
  • Feedback planning and model practice
  • Receiving feedback to develop
  • Setting SMART objectives to ensure action

Essential Interpersonal Skills for Feedback

  • The power of questioning to gather information
  • Demonstrating listening through Emotional Intelligence
  • The mysteries of body language – revealed
  • Summarising to check understanding

Handling the Receiver's Reactions to Feedback

  • Understanding life positions and remaining assertive
  • Helping the receiver give their own feedback
  • Staying neutral not emotional
  • Overcoming resistance, denial and aggression when giving feedback

Personal Development

  • Preparing an action plan for use in the workplace

Exams & Certification

None

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