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Effective Decision Making

This is a one-day training course structured into 13 modules


This one-day workshop is designed to teach delegates new approaches to problem-solving, and develop practical ways to solve business problems and reach win-win decisions with others.


Managers and supervisors, present and aspiring, who want to develop a more structured view of solving problems and to achieve sustainable solutions with a positive approach

Maximum class size for Management Skills courses is 8 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 10 delegates.

We don't currently have any courses listed for Effective Decision Making, would you like to view all courses for Personal Effectiveness?

Course Content

MODULE 1:  Introduction and Course Overview
MODULE 2:  What is Problem Solving
Topics covered:
  • Problem Solving Defined
  • The Ideal Problem Solver
  • Exercise: Bill's Decision
MODULE 3:  Win Win Decisions
Topics covered:
  • Getting To Win-Win
MODULE 4:  The Problem Solving Model
Topics covered:
  • About the 3-Phase Model
MODULE 5:  Problem Solving - Phase 1
Topics covered:
  • Perception
  • Definition
  • Analysis
MODULE 6:  Problem Solving - Phase 2
Topics covered:
  • Generating Alternatives
  • Evaluation
  • Decision Making
MODULE 7:  Problem Solving - Phase 3
Topics covered:
  • Planning and Organising
  • Case Study: The Heavy Handed Approach
MODULE 8:  The Problem Solving Toolkit
Topics covered:
  • Useful Tools For Problem Solving
MODULE 9:  Gradients of Agreement
Topics covered:
  • Endorsement
  • Abstention
  • Blocking
MODULE 10:  Facts vs Information
Topics covered:
  • Making a Decision With the Right Information
  • 10 Ingredients for Good Decision Making
MODULE 11:  Implementing a Decision
Topics covered:
  • Implementation
MODULE 12:  Types of Decision
Topics covered:
  • The Three Types of Decisons
  • Avoiding Bad Decisions
MODULE 13:  Your Personal Action Plan

Exams & Certification

With your Management Skills training course, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. 

Every delegate on a Management Skills course also gets a Training Attendance Certificate.

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