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Effective Decision Making

This is a one-day training course structured into 13 modules

COURSE AIMS

This one-day workshop is designed to teach delegates new approaches to problem-solving, and develop practical ways to solve business problems and reach win-win decisions with others.

TARGET AUDIENCE

Managers and supervisors, present and aspiring, who want to develop a more structured view of solving problems and to achieve sustainable solutions with a positive approach

Maximum class size for Management Skills courses is 8 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 10 delegates.

Course Content

MODULE 1:  Introduction and Course Overview
MODULE 2:  What is Problem Solving
Topics covered:
  • Problem Solving Defined
  • The Ideal Problem Solver
  • Exercise: Bill's Decision
MODULE 3:  Win Win Decisions
Topics covered:
  • Getting To Win-Win
MODULE 4:  The Problem Solving Model
Topics covered:
  • About the 3-Phase Model
MODULE 5:  Problem Solving - Phase 1
Topics covered:
  • Perception
  • Definition
  • Analysis
MODULE 6:  Problem Solving - Phase 2
Topics covered:
  • Generating Alternatives
  • Evaluation
  • Decision Making
MODULE 7:  Problem Solving - Phase 3
Topics covered:
  • Planning and Organising
  • Case Study: The Heavy Handed Approach
MODULE 8:  The Problem Solving Toolkit
Topics covered:
  • Useful Tools For Problem Solving
MODULE 9:  Gradients of Agreement
Topics covered:
  • Endorsement
  • Abstention
  • Blocking
MODULE 10:  Facts vs Information
Topics covered:
  • Making a Decision With the Right Information
  • 10 Ingredients for Good Decision Making
MODULE 11:  Implementing a Decision
Topics covered:
  • Implementation
MODULE 12:  Types of Decision
Topics covered:
  • The Three Types of Decisons
  • Avoiding Bad Decisions
MODULE 13:  Your Personal Action Plan

Exams & Certification

With your Management Skills training course, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. 

Every delegate on a Management Skills course also gets a Training Attendance Certificate.

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