0345 4506120

Effective Communication Skills

FREE E-LEARNING REVISION

Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS

This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

TARGET AUDIENCE

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

Reset

Learning Objectives

At the end of this 1 day workshop, delegates will have gained the skills necessary to communicate clearly and confidently, achieve objectives through effective communication, persuade and influence, and improve workplace relationships.

Course Content

MODULE 1:  Course Overview and Learning Objectives
MODULE 2:  How Communication Works
Topics covered:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street
MODULE 3:  Face-to-Face Communication
Topics covered:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
MODULE 4:  Telephone Communication
Topics covered:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
MODULE 5:  Written Communication
Topics covered:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
MODULE 6:  Questioning and Listening Skills
Topics covered:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
MODULE 7:  How to be an Effective Communicator
Topics covered:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication
MODULE 8:  Overcoming Communication Problems
Topics covered:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong
MODULE 9:  Getting Better Outcomes
Topics covered:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
MODULE 10:  Your Personal Action Plan

Exams & Certification

With your Communication Skills training course, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.   With all Communication Skills courses, you are also given 12 months access to free e-learning revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Communication Skills course also gets a Training Attendance Certificate.

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the request service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.

 

Our Customers Include