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Developing Your Assertiveness

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

TARGET AUDIENCE

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Activia, we guide you to a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.

It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:

  • How to get your thoughts across in a clear and coherent manner
  • How to mould your ‘office personality’ and how you wish to be perceived
  • Knowing the difference between constructive criticism vs. insults
  • When to hold back and when pushing through makes sense
  • Using your body language and voice to your advantage
  • To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority
Reset

Learning Objectives

Our courses have been built to give delegates easy-to-digest explanations and techniques that can be applied the minute you leave the classroom. At Activia, we’ll teach you:

Different Types of Behaviour

Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built. We’ll teach you how to recognise aggressive, passive and assertive behaviours. You’ll be able to adapt your behaviour depending on the situation, responding to and being able to recognise various social triggers.

Assertiveness and You

This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?

Personal Communication Styles

There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance. We’ll provide everything you need to know about communication, what it is, how to get it across effectively, and we’ll tailor an action plan based on your personal communication style questionnaire.

Saying the Right Things

Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.

Body Language

Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.

Activia is one of the UK's leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:

The Experience

We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.

Dedicated (and Friendly!) Training Advisors

Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.

Tools and Backup

When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.

Course Content

MODULE 1:  Introduction and Course Overview
MODULE 2:  Good and Bad Behaviour Types
Learning outcomes:
Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
Topics covered:
  • How to Change Your Life
  • Assertive Behaviour
  • The Benefits of Assertiveness
  • Passive behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
MODULE 3:  Recognising and Dealing with Bad Behaviour
Learning outcomes:
Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them
Topics covered:
  • Recognising and Dealing with Passive Behaviour
  • Recognising and Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising and Dealing with Passive-Aggressive Behaviour
MODULE 4:  Assertiveness and You - An Honest Look at Yourself
Learning outcomes:
Self-reflection - identify what triggers your reactions and recognise the benefits of assertive behaviour.
Topics covered:
  • Self Reflection
  • How Others Perceive You
  • Faulty Assumptions
  • How Being Assertive Will Help You
MODULE 5:  Your Inner Voice: Being More Confident
Learning outcomes:
The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
Topics covered:
  • Your Inner Voice: What Does it Say?
  • Reprogramming Your Inner Voice
  • The Power of Positive Thought
  • Success Generates Success
MODULE 6:  Assertive Body Language
Learning outcomes:
Understand the importance of how body language can impact on behaviours.
Topics covered:
  • Demonstrating Assertive Body Language
  • Body Language as Part of Communication
  • Making Sense of Body Language
  • The Nature of Assertive Body Language
MODULE 7:  Three Steps to Being Assertive
Learning outcomes:
Learn a simple three step process on which you can base all your assertive communication.
Topics covered:
  • Finding the Right Words
  • Guidelines for Assertive Language
  • The Three Step Approach to Being Assertive
MODULE 8:  Proven Assertiveness Techniques
Learning outcomes:
Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
Topics covered:
  • "What Would You Do in My Shoes?"
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • Self-Disclosure
  • The Power of Silence
  • "What If"
  • "What do You Think?"
MODULE 9:  Putting Assertiveness into Action
Learning outcomes:
Learn how to negotiate for Win-Win outcomes, say "no" nicely, and make requests that will help you achieve your own objectives
Topics covered:
  • Assertive Negotiating
  • Win-Win Outcomes
  • Saying "No" Nicely
  • Making Requests Assertively
  • Putting Assertiveness Into Action
MODULE 10:  Your Personal Action Plan

Exams & Certification

With your Assertiveness training course, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.  

With all Assertiveness at Work courses, you are also given 12 months access to free e-learning revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Assertiveness course also gets a Training Attendance Certificate.

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