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Developing Assertiveness Skills in the Public Sector

Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.


This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • Improved interpersonal communication skills
  • A more positive attitude towards self and others
  • Increased understanding of how to build and sustain levels of confidence
  • Increased awareness of how personal belief systems shape experience

Course Content

09.30 - 09.45     Coffee and course objectives
09.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
11.15 - 11.30    Coffee
11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
12.45 - 13.45    Lunch
13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
15.15 - 15.30    Break
15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
16.30 Summary and Action Plan

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