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Conflict Resolution

Designed and suitable for anyone who wishes to enhance their skills in conflict management and resolution. If you are in a role that brings you into contact with other teams or departments, or if you manage individuals where conflict can be an issue, this course is suitable for you.


Learning Objectives

By the end of this course you will be able to:

  • Understand the nature of conflict
  • Manage conflict appropriately, professionally and most of all confidently
  • Use a number of conflict management techniques to suit a range of situations
  • Avoid the negative impact of conflict and work towards compromise and resolution


Pre-course Activity

Participants will be asked to prepare for the course by identifying real work conflict issues they are involved in. They will then use these examples to apply the techniques and skills learnt on the day to plan and rehearse how best to work towards a resolution.

Course Content

In a busy working environment, conflicting views and ideas understandably surface from time to time.

With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, it is essential that everyone in the workplace has the ability to understand, recognise and implement strategies for managing and resolving conflict.

This is a highly practical one-day course which will address the many aspects of conflict and how best to resolve it. This workshop has been specifically designed to give you an opportunity to learn and test a range of models and techniques to help recognise, manage and resolve conflict in the workplace.

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