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Communication Skills

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • Identify the behaviours associated with good working relationships
  • How to set clear communication objectives
  • Identifying the needs of different audiences
  • Planning internal and external communication

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)

11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)

12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)

13:00 - 14:00 Lunch

14:00 - 15:00 Communication as a Two-way Process

15:00 - 16:30 The Value of Planning in Both Internal and External Communication

16:30 Summary & Action Plans Agreed

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