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Communicate Effectively

This workshop will develop fundamental communication skills by introducing a range of tools that help delegates to build relationships, deal with conflict, and influence others. They will also learn how to listen effectively and use questioning techniques to take the pressure out of challenging conversations.

The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event is designed to develop your capability in delivering positive and persuasive communications in both the written and spoken form.

Target Audience:

This course is for all levels and is ideal for anyone who wishes to enhance their communications skills.

Learning Objectives

At the end of this course you will be able to:

  • explain in detail the process of communication
  • demonstrate key rapport building skills
  • utilise active listening skills
  • promote advanced questioning techniques
  • demonstrate advanced communications through the use of Transactional Analysis
  • understand and employ Emotional Intelligence strategies
  • manage key relationships in line with the Strength Deployment Inventory
  • learn how to better manage conflict situations
  • increase levels of assertion in both the spoken word and the written form
  • demonstrate practical communications skills for organisational success.



Course Content

  • The six stage communications process.
  • Communicating with 'Self'.
  • Non verbal communications.
  • The art of rapport building.
  • Push and pull listening.
  • Powerful questioning techniques.
  • Transparency in communication.
  • Transactional Analysis.
  • Emotional Intelligence.
  • SDI (Strength Development Inventory).
  • Better business writing skills.
  • Levels of assertion.
  • The relationship of thoughts, feelings and behaviours.
  • The impact of telephone conversations.
  • Conducting meetings and briefings.
  • Practical communication tools.

Exams & Certification


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