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Coaching Skills to Get Results

This exclusive training course has been developed and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge.

Alternatively it can count towards an ILM-endorsed award for management training.

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Learning Objectives

This one-day workshop is designed to provide a practical understanding of how to give both support and challenging opportunities to employees, and knowing how and when to coach.


This course is suitable for managers and supervisors, present and aspiring, who wish to acquire skills that will enable them to improve employees' performance through coaching.

Course Content

Course Introduction and Overview
Defining Coaching
• Why and What  • Coaching Skills 

Interpersonal Communication Skills
• What are Communication Skills?  • Where Can I Improve?  • Non-Verbal Communication 

Self Disclosure
• Johari Windows 

Critical Coaching Skills
• The Five Skills  • Interpersonal communication Skills  • Helping Skills  • Mentoring Skills  • Teaching Skills  • Challenging Skills 

More on Communication
• Powerful Questions and Active Listening  • Probing  • Active Listening 

Learning Styles and Principles
• Adult Learning Principles 

Benefits and Consequences
• Benefits/Consequences Matrix 

Skills Involved with Coaching
• Essential Skills 

The Coaching Model
• The Four-Step Process 

• Types of Feedback  • The Traditional Sandwich  • The Open-Face Sandwich  • Praise  • Behaviour to Change 

Coaching Problems
• Discussion of Scenarios 

A Personal Action Plan

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