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Coaching Skills to Get Results

Course Aims:

This one-day workshop is designed to provide a practical understanding of how to give both support and challenging opportunities to employees, and knowing how and when to coach.

 
Target Audience:

Managers and supervisors, present and aspiring, who wish to acquire skills that will enable them to improve employees' performance through coaching.

Learning Objectives

This one-day workshop is designed to provide a practical understanding of how to give both support and challenging opportunities to employees, and knowing how and when to coach.

Course Content

MODULE 1:  Course Introduction and Overview
MODULE 2:  Defining Coaching
Topics covered:
  • Why and What
  • Coaching Skills
MODULE 3:  Interpersonal Communication Skills
Topics covered:
  • What are Communication Skills?
  • Where Can I Improve?
  • Non-Verbal Communication
MODULE 4:  Self Disclosure
Topics covered:
  • Johari Windows
MODULE 5:  Critical Coaching Skills
Topics covered:
  • The Five Skills
  • Interpersonal communication Skills
  • Helping Skills
  • Mentoring Skills
  • Teaching Skills
  • Challenging Skills
MODULE 6:  More on Communication
Topics covered:
  • Powerful Questions and Active Listening
  • Probing
  • Active Listening
MODULE 7:  Learning Styles and Principles
Topics covered:
  • Adult Learning Principles
MODULE 8:  Benefits and Consequences
Topics covered:
  • Benefits/Consequences Matrix
MODULE 9:  Skills Involved with Coaching
Topics covered:
  • Essential Skills
MODULE 10:  The Coaching Model
Topics covered:
  • The Four-Step Process
MODULE 11:  Feedback
Topics covered:
  • Types of Feedback
  • The Traditional Sandwich
  • The Open-Face Sandwich
  • Praise
  • Behaviour to Change
MODULE 12:  Coaching Problems
Topics covered:
  • Discussion of Scenarios
MODULE 13:  Your Personal Action Plan

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