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Coaching and Mentoring

This course will provide delegates with the relevant experience and knowledge in order to provide a coaching /mentoring capability to people across all levels of their organisation.

Coaching and mentoring revolves around specific, individual 1:1 development with an eye on developing longer term professional, business and technical capabilities.

Target Audience:

This course will benefit all management grades from supervisor level up to senior manager level and is particularly useful for those who wish to introduce a coaching and mentoring culture within a team or organisation.

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Learning Objectives

At the end of this course you will be able to:

  • understand the differences between coaching, mentoring and training
  • create individual development frameworks
  • develop and build trust
  • use positive language patterns and questioning techniques
  • use active listening skills
  • read body language
  • use different feedback tools
  • develop positive outcomes for lifelong learning.

Course Content

  • Adapting styles and approach depending on the individual.
  • Understanding when to coach, when to mentor and when to train.
  • Developing individual frameworks.
  • Developing trust.
  • Using positive language.
  • Active listening techniques.
  • Questioning skills.
  • The GROW and other models.
  • Feedback skills.

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