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Business Skills for Administrators

The aim of this course is to give the busy administrator the skills to prioritise, organise and manage their working day. During the day delegates will also take a look at certain legislation that may effect their working environment.

This Business Skills for Administrators training course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

  • Expertise in dealing with interruptions
  • An understanding of how tasks can be better organised, delegated or eradicated
  • An understanding of the Data Protection Act and Health and Safety Issues
  • An understanding of how behaviour affects good working relationships
  • An understanding of how to set clear communication objectives
  • How to plan internal and external communication

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 Organisational Skills (works styles, routine planning and prioritising time management)

11:15 - 11:30 Coffee

11:30 - 13:00 Time and Self-Management (Handling paperwork/saying No/giving and receiving instructions)

13:00 - 14:00 Lunch

14:00 - 14:15 An Overview of the Data Protection Act

14:15 - 15:00 Health & Safety quiz

15:00 - 15:15 Tea

15:15 - 16:30 Being an Effective Communicator as well as Administrator (identifying key skills/listening and questioning technique/body language/handling difficult situations)

16:30 Summary & Action Plans Agreed

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