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Better Communication Skills at Work - Communication that Delivers Results

For those wishing to improve their communication skills with others; face-to-face, in meetings or on the telephone.

Learning Objectives

By the end of this course you will be able to:

  • Engage with others and get them to engage with you.
  • Work towards creating the right image.
  • Overcome the emotional constraints that make it difficult for you to get a result.
  • Find out what others are really thinking and make others see it your way.
  • Use and control the emotional force of your words, the sound of your voice and your physical presence.


To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.

Course Content

Communication is best judged by the effect it has on others, the impact it generates and the results it achieves. This hands-on course focuses on all of these critical elements, allowing delegates to leave the course with a clear plan of how to improve their communication skills, enabling them to achieve the right results.


This challenging, practical and insightful two-day course explores the techniques required for you to achieve positive results through your interaction with others. Altogether a better way in which to communicate! You will leave the course with a personal action plan identifying the key changes to make and skills to practise to build your self-confidence and improve your communication techniques. You will also take away a list of websites containing articles that will complement your key skills and techniques learned from the course.

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