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Assertiveness Skills: Communicating with Authority & Impact

Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.

Learning Objectives

You Will Learn How To

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations

Course Content

Course Outline

Assertiveness Essentials

Recognising modes of interactive behaviour

  • Considering critical attributes of assertive behaviour
  • Identifying characteristics of nonassertive behaviour
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organisational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organisation

Expressing Personal Power

Pinpointing patterns of behaviour

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognising your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence

Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance

Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modelling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practising effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritising changes in assertive behaviour

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practising assertive behaviours
  • Modifying your action plan to accommodate change

Exams & Certification

This course is approved by PMI® for 17 professional development units (PDUs).

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Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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