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Assert Yourself & Build Confidence

Course Details

Name Assert Yourself & Build Confidence
DescriptionWhile behaving assertively may not always ensure that you get the results you want – the politest of requests may be declined by some people – when you communicate your needs effectively, you will give both yourself and the other party the opportunity to achieve the results you both desire. This will help you whether you are returning goods to a supplier, negotiating a deal with a customer, or simply having a discussion in a meeting.   This course will provide you with a greater understanding of assertive behaviour, and how to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques. You’ll benefit from this course if you want to improve your overall effectiveness by behaving in a more confident manner, and if you have concerns about behaving appropriately when pressed by others.
URL
Location:
Glasgow
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
501315

Overview

Assertiveness is the antidote to fear, shyness, passivity and even anger, so there is an astonishingly wide range of situations in which this training is appropriate.

It can be stressful if you feel you cannot tactfully and effectively speak out.

Assertive communication can strengthen relationships and inspire respect.

Common concerns we hear include:

  • How do I say 'no' to unreasonable and excessive requests?

  • How do I avoid overloading my schedule?

  • How do I build belief in myself?

  • How do I portray confidence?

This thought provoking and practical workshop will encourage you to contribute more fully to any discussion.

Finding your voice can take courage and we can help you to do that.

Learning Objectives

  • Make confident requests

  • Say 'no' when you need to

  • Behave in a congruent manner

  • Trust your judgement

  • Take ownership of your feelings and behaviours

Pre-Requisites

Delegates will be provided with pre-course tasks for completion prior to attending the, course by email. This course is aimed at those who are wanting to achieve the right balance in their levels of assertion.

Course Content

  • Confidence and belief
  • Your inner dialogue
  • Cause and effect
  • Building internal confidence
  • Recognising assertion, submission and aggression
  • Levels of assertion
  • Using body language and voice
  • The power of words
  • Making and refusing requests
  • Preparing and delivering an assertive message

Glasgow - Renfield Street

Description:

Venue's features:

  • Easy access from main travel routes
  • Spacious, comfortable air-conditioned classrooms
  • Drinks and snacks available
  • Internet access
  • Choice of hotels and accommodation available nearby
  • Compliance with Disability Discrimination Act (DDA) building access requirements.

Location:

Portland House
17 Renfield Street
Glasgow
G2 5AH

 

Directions:

By Road:


Follow the signs to the City Centre car parks. The nearest car park is the NCP Mitchell Street car park - use the exit to Gordon Street and Renfield Street is on your left. Alternatively, the NCP Oswald Street car park which has a pedestrian exit through Central Station (see above) is within five minutes walk from Portland House.
 


By Rail: 


Glasgow
Central Station
Leave the station via the main exit into Gordon Street. Turn right, cross the road, and turn left at the traffic lights into Renfield Street. The training centre is in Portland House, which is on the left, with a Starbucks Coffee Shop on the ground floor.  

Queen Street Station
Take the exit onto West George Street, turning left and walk to the junction with Buchanan Street (pedestrianised shopping street) and turn left into Buchanan Street. Turn right into St Vincent Street which crosses Renfield Street at the next traffic lights. Turn left, and Portland House is across the road facing you. 

 

By Bus:


Express buses run from GlasgowAirport (terminal forecourt, outside departures lobby) to near the Central railway station, to Queen Street railway station, and to the Buchanan Street bus station.
There's service every 15 minutes throughout the day. The fare is £3.50 on both Scottish Citylink and Fairline buses.

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