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Assert Yourself & Build Confidence

Course Details

Name Assert Yourself & Build Confidence
DescriptionWhile behaving assertively may not always ensure that you get the results you want – the politest of requests may be declined by some people – when you communicate your needs effectively, you will give both yourself and the other party the opportunity to achieve the results you both desire. This will help you whether you are returning goods to a supplier, negotiating a deal with a customer, or simply having a discussion in a meeting.   This course will provide you with a greater understanding of assertive behaviour, and how to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques. You’ll benefit from this course if you want to improve your overall effectiveness by behaving in a more confident manner, and if you have concerns about behaving appropriately when pressed by others.
URL
Location:
Birmingham
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
501305

Overview

Assertiveness is the antidote to fear, shyness, passivity and even anger, so there is an astonishingly wide range of situations in which this training is appropriate.

It can be stressful if you feel you cannot tactfully and effectively speak out.

Assertive communication can strengthen relationships and inspire respect.

Common concerns we hear include:

  • How do I say 'no' to unreasonable and excessive requests?

  • How do I avoid overloading my schedule?

  • How do I build belief in myself?

  • How do I portray confidence?

This thought provoking and practical workshop will encourage you to contribute more fully to any discussion.

Finding your voice can take courage and we can help you to do that.

Learning Objectives

  • Make confident requests

  • Say 'no' when you need to

  • Behave in a congruent manner

  • Trust your judgement

  • Take ownership of your feelings and behaviours

Pre-Requisites

Delegates will be provided with pre-course tasks for completion prior to attending the, course by email. This course is aimed at those who are wanting to achieve the right balance in their levels of assertion.

Course Content

  • Confidence and belief
  • Your inner dialogue
  • Cause and effect
  • Building internal confidence
  • Recognising assertion, submission and aggression
  • Levels of assertion
  • Using body language and voice
  • The power of words
  • Making and refusing requests
  • Preparing and delivering an assertive message

Birmingham - Hill Street

Description:

Centre City Tower

  • Easy access from main travel routes
  • Spacious, comfortable air-conditioned classrooms
  • Drinks and snacks available
  • Internet access
  • Choice of hotels and accommodation available nearby
  • Compliance with Disability Discrimination Act (DDA) building access requirements.

Location:

10th Floor
Centre City Tower
5-7 Hill Street
Birmingham
B5 4UA

 

Directions:

This Birmingham Training Centre is situated in the centre of Birmingham, close to New Street Station and Shopping Centre. The entrance is on Hill Street.


Travelling by Rail:

From Birmingham New Street Train Station:
From New Street Station turn right into Smallbrook Queensway and take the second right into Hill Street. The offices are on the right.


Travelling by Car:

Parking - A number of NCP car parks are within easy walking distance.


From M1/M6 North and South/M40 and M42 - Leave the M6 at Junction 6 onto the A38(M) Aston Expressway signposted Birmingham Central. Follow signs for City Centre until end of motorway then keep right onto flyover - signposted A38 Bromsgrove. Continue following A38 Bromsgrove signs under two underpasses. Take exit onto Suffolk Street (past the Alexandra Theatre) to Holloway Head island. Take first exit onto Smallbrook Queensway signposted Stratford A34 and Solihull A41. After 100m, immediately after the Holiday Inn, take the first left at traffic lights into Hill Street. Centre City Tower is on the right

 

From M5 - Leave motorway at Junction 3. Take third exit (A456) signposted City Centre. Follow City Centre signs for five miles along the Hagley Road to Five Ways. Keep left (ignore City Centre underpass sign and follow Other Routes) up to Five Ways Roundabout. Take third exit signposted Inner Ring Road South and East and New Street Station. Bear left onto B4127, following signs for New Street Station, past sports ground to first roundabout (Holloway Circus). Go straight over roundabout onto Smallbrook Queensway. After 100m, immediately after the Holiday Inn, lights into Hill Street. Centre City Tower is on the right.

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