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Assert Yourself & Build Confidence

Course Details

Name Assert Yourself & Build Confidence
DescriptionWhile behaving assertively may not always ensure that you get the results you want – the politest of requests may be declined by some people – when you communicate your needs effectively, you will give both yourself and the other party the opportunity to achieve the results you both desire. This will help you whether you are returning goods to a supplier, negotiating a deal with a customer, or simply having a discussion in a meeting.   This course will provide you with a greater understanding of assertive behaviour, and how to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques. You’ll benefit from this course if you want to improve your overall effectiveness by behaving in a more confident manner, and if you have concerns about behaving appropriately when pressed by others.
URL
Location:
Leeds
Start Date:
Working Days:
Price:
£749.00 +vat
Availability:
Exam:
Residential:
Course ID:
501298

Overview

Assertiveness is the antidote to fear, shyness, passivity and even anger, so there is an astonishingly wide range of situations in which this training is appropriate.

It can be stressful if you feel you cannot tactfully and effectively speak out.

Assertive communication can strengthen relationships and inspire respect.

Common concerns we hear include:

  • How do I say 'no' to unreasonable and excessive requests?

  • How do I avoid overloading my schedule?

  • How do I build belief in myself?

  • How do I portray confidence?

This thought provoking and practical workshop will encourage you to contribute more fully to any discussion.

Finding your voice can take courage and we can help you to do that.

Learning Objectives

  • Make confident requests

  • Say 'no' when you need to

  • Behave in a congruent manner

  • Trust your judgement

  • Take ownership of your feelings and behaviours

Pre-Requisites

Delegates will be provided with pre-course tasks for completion prior to attending the, course by email. This course is aimed at those who are wanting to achieve the right balance in their levels of assertion.

Course Content

  • Confidence and belief
  • Your inner dialogue
  • Cause and effect
  • Building internal confidence
  • Recognising assertion, submission and aggression
  • Levels of assertion
  • Using body language and voice
  • The power of words
  • Making and refusing requests
  • Preparing and delivering an assertive message

Leeds - City Exchange

Location:

11 Albion Street
Leeds
West Yorkshire
LS1 5ES

 

Directions:

Walking directions

 

From the train station

  • Exit the train station and turn right along Wellington Street
  • Cross the road to the Park Plaza Hotel and continue past it to Boar Lane
  • Take the first road on your left, Albion Street
  • The City Exchange building will be on your left

From the NCP car park

  • Exit the car park using the north exit (i.e. don’t go back under the railway bridge)
  • Turn left and go up the street with the car park building on your left
  • Turn left on to Boar Street
  • Turn right onto Albion Street (first street on the right)
  • The City Exchange building is along Albion Street on your left

 

Rail

Leeds central station is a short walk from City Exchange. For train times and fares, see the National Rail website.  (For walking directions from the station to the training centre, see above.)

Trains running along the East Coast Main Line, offers a service that can get you to London Kings Cross in less than two hours, and provide 26 Leeds – London journeys a day. Connections are made at York for journeys to and from Newcastle and Scotland.

 

Bus

The closest bus stop is Boar Lane T1. Head west along Boar Street and take the first road on the right, Albion Street. The City Exchange building will be on the left.

 

Driving

 

From M1 or M62 (to closest NCP car park)

  • [From M62, take J29 onto M1 towards Leeds]
  • Follow M1 to J43, taking  M621 following signs to Leeds
  • Leave the M621 at Exit 7, following signs to Central Leeds
  • Merge onto Dewsbury Road (A653)
  • Continue on to Victoria Road, then on to Neville Street
  • Turn right onto Sovereign Street
  • At the crossroads, turn left onto Swinegate
  • The NCP car park will be on your right (under the tunnel)

 

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