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Appreciating Emotional Intelligence

A landmark study of over 42,000 managers and CEOs has found that our Emotional intelligence (EI) is the single biggest factor for success. People with well developed EI tend to achieve more, have greater influence and are generally happier in what they do. The great news is that EI is a skill not a gift and we have the capacity to develop this skill.

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Learning Objectives

  • Understand the background and core principles of EI
  • Take control of difficult management situations
  • Explore EI with Strength Deployment Inventory (SDI) and other reflective psychometric tools
  • Resolve conflict easily
  • Develop management communication skills
  • Improve your ability to coach and support others
  • Improve decision making.

Course Content

  • What are Emotional Intelligence and Emotional Quotient (EQ).
  • Analysing your own level of EI and EQ.
  • What makes us think, feel and act the way we do.
  • How emotions affect our behaviour and the behaviour of those around us.
  • Success stories – the benefits of being emotionally intelligent.
  • Tools and frameworks for implementing EI.
  • Influencing constructive/ destructive relationships.
  • Moving from negative to positive states.
  • Emotional Intelligence and SDI.
  • Understanding your inner dialogue.
  • Communication as a developed skill for managers.
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