Advanced Listening Skills

There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.

This Advanced Listening Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Select specific date to see price, venue and full details.

Learning Objectives

Identification of any self imposed barriers to active listening
How to instantly develop rapport with anyone to lay the foundation for listening
How to adjust physiology to adopt the most effective listening posture
Use of a questioning framework to elicit from just about anyone what they want and why they want it
Identification and use of the key behaviours that demonstrate that you are actively listening
How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation

Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)

11:15 - 11:30 Coffee break

11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)

12:45 - 13:45 Lunch

13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)

14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)

15:15 - 15:30 Coffee break

15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)

16:30 - 16:45 Summary & Action Plans Agreed

Related Courses

We can arrange to deliver all our public courses at your premises. In-house training offers advantages over booking public courses including:

cost savings
avoidance of travel expenses
tailoring to meet specific needs

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